https://community.ee.co.uk/t5/Broadband-Landline/Switch-from-BT-Broadband-to-EE/m-p/1375786#M91770 <P>I recently moved from BT Broadband FTTP to EE Broadband FTTP and EE TV.&nbsp;<BR />I did this in store and the services seem to be working fine (I did increase me speed from 500mb to 900mb- I have not seen an increase in speeds)</P><P>The services were activated on the 13th March</P><P>I installed the new router and TV equipment and returned my old router ( which has been confirmed as delivered)&nbsp;</P><P>My BT Broadband account has not been cancelled and the Direct Debit was taken out today &nbsp;.</P><P>When logging in to EE online. Broadband account says that the order is pending and the TV account says that this information is unavailable.&nbsp;<BR />Is this a case of waiting for the information to become available?</P><P>I was under the impression from the EE shop that the broadband transfer would be automatic.&nbsp;<BR />Will I need to cancel my BT broadband?&nbsp;<BR /><BR /></P> Tue, 09 Apr 2024 17:08:20 GMT dcump82 2024-04-09T17:08:20Z https://community.ee.co.uk/t5/Broadband-Landline/Switch-from-BT-Broadband-to-EE/m-p/1375786#M91770 <P>I recently moved from BT Broadband FTTP to EE Broadband FTTP and EE TV.&nbsp;<BR />I did this in store and the services seem to be working fine (I did increase me speed from 500mb to 900mb- I have not seen an increase in speeds)</P><P>The services were activated on the 13th March</P><P>I installed the new router and TV equipment and returned my old router ( which has been confirmed as delivered)&nbsp;</P><P>My BT Broadband account has not been cancelled and the Direct Debit was taken out today &nbsp;.</P><P>When logging in to EE online. Broadband account says that the order is pending and the TV account says that this information is unavailable.&nbsp;<BR />Is this a case of waiting for the information to become available?</P><P>I was under the impression from the EE shop that the broadband transfer would be automatic.&nbsp;<BR />Will I need to cancel my BT broadband?&nbsp;<BR /><BR /></P> Tue, 09 Apr 2024 17:08:20 GMT https://community.ee.co.uk/t5/Broadband-Landline/Switch-from-BT-Broadband-to-EE/m-p/1375786#M91770 dcump82 2024-04-09T17:08:20Z