topic Re: Viewing my bill in Broadband & Landline

Viewing my bill

Hallie2 — Mon, 08 Apr 2024 13:57:42 GMT

How do I view my bill? Not sure why I'm finding such a simple task so difficult!

Re: Viewing my bill

XRaySpeX — Mon, 08 Apr 2024 14:34:03 GMT

In your MyEE: Manage BB > YOUR BILLS

Re: Viewing my bill

Hallie2 — Mon, 08 Apr 2024 19:53:38 GMT

Thanks but when I click on MyEE it just takes me to a page where it says link products.

Re: Viewing my bill

XRaySpeX — Mon, 08 Apr 2024 20:16:02 GMT

Then, of course, you need to link your BB to your EE a/c before you may view your bills.

In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE Broadband.

Re: Viewing my bill

Hallie2 — Mon, 08 Apr 2024 20:52:53 GMT

Thanks. Yes I did try that but then they want my account number which EE don't seem to have given me!

Re: Viewing my bill

XRaySpeX — Mon, 08 Apr 2024 21:18:11 GMT

You should've received your BB a/c no. in your Welcome email. If you no longer have that you'll need to ask CS.

Re: Viewing my bill

Hallie2 — Tue, 09 Apr 2024 20:44:15 GMT

Ok thanks for your help.

Re: Viewing my bill

XRaySpeX — Tue, 09 Apr 2024 20:47:42 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Viewing my bill

john081 — Fri, 07 Jun 2024 18:21:52 GMT

how do i get to see my bill

Re: Viewing my bill

XRaySpeX — Fri, 07 Jun 2024 18:24:53 GMT

@john081 : In your MyEE: Manage BB > YOUR BILLS

Re: Viewing my bill

Bingy1 — Thu, 20 Jun 2024 04:11:38 GMT

Not allowing me to link my phone or anything else

Re: Viewing my bill

Hawkar2 — Sun, 28 Jul 2024 23:16:32 GMT

How do I view my bill

Re: Viewing my bill

Suehelen — Sat, 17 Aug 2024 15:25:29 GMT

Wanting to see my past bills

Re: Viewing my bill

JimM11 — Sat, 17 Aug 2024 15:53:06 GMT

@Suehelen If you can log into your EE ID, and your account shows the bills and payments option, from there you can preview and download past bills.

Re: Viewing my bill

Barney077 — Tue, 17 Sep 2024 16:34:42 GMT

We have been trying for 6 weeks to view our mobile and broadband accounts on MY EE, having spent several hours on the phone to the so called excellent customer service we are told that the account we had with BT has not yet been linked to the My EE so we cannot see any bills particularly as the prices and DD seem to be changing each month. They send us emails with links but we never received them, this is greatly frustrating and we are currently in the 45th minute of another call awaiting for a customer service operator to take the call.....

Re: Viewing my bill

Christopher_G — Wed, 18 Sep 2024 07:47:15 GMT

Hi @Barney077

Did you manage to get through to discuss this again? Please let us know what happened.

Chris

Re: Viewing my bill

Barney077 — Wed, 18 Sep 2024 16:39:21 GMT

Hi Chris,

After 1 hour ten minutes on the phone we were being told that to get paper invoices in the absence of being able to review them online that it would cost us £2.50 each time following our dissatisfaction of this we were eventually put through to a technician who then investigated and came up with the same conclusion that our account had still not been linked with the move from BT.

He also found, following attempts to email us with the link, that because our BT account had not been linked to our EE account that the emails that EE had been sending were all going into limbo which he could not fix, and until this has been rectified we would not receive EE emails or access to our Bills, but he has raised it upwards in the technical side and it will take anything up to another 7 days to be actioned.

We will not be advised when it will or has been done and will need to log on everyday to see if it has. If it is not done in a week's time we will be back to square one spending hours trying to get customer service to resolve and going through it all again.

Re: Viewing my bill

Leanne_T — Thu, 19 Sep 2024 12:36:06 GMT

Hi @Barney077

You have done the right thing reporting this to our tech guides, once the ticket has been raised this will be investigated with the relevant team.

Please keep is updated with how it goes 🙂

Leanne.

Re: Viewing my bill

KICA1973 — Tue, 15 Oct 2024 09:23:19 GMT

6 MONTHS ON AND I STILL CANNOT VIEW MY BILL - OBVIOUSLY WEB SITE IS NOT WORKING

UPDATE ANYONE ?

Re: Viewing my bill

KICA1973 — Tue, 15 Oct 2024 09:25:00 GMT

CAN THE WEBSITE JUST NOT BE FIXED ????