Getting charged for something that's already been sent back

TazminaKhan1992 — Fri, 05 Apr 2024 21:17:23 GMT

Hi all

Has anyone else just received a letter from EE stating that they are going to be charged for a broadband hub that they've already sent back and have the proof that it's been delivered back to EE.

Re: Getting charged for something that's already been sent back

Chris_B — Fri, 05 Apr 2024 21:25:34 GMT

@TazminaKhan1992 When did EE receive it back ? And did you request this item to be returned via the correct channels? Just to add proof of delivery doesn’t mean it’s been processed as a return and until it’s processed as a return EEs systems will say it’s not been returned so a automatic letter is generated requesting the item back.

topic Re: Getting charged for something that's already been sent back in Broadband & Landline

Getting charged for something that's already been sent back

Re: Getting charged for something that's already been sent back