topic Re: How to Rename Devices in EE Smart Hub Page? in Broadband & Landline

How to Rename Devices in EE Smart Hub Page?

imacken — Thu, 04 Apr 2024 08:14:35 GMT

Just been moved from BT to EE and it's not obvious how to rename devices on the hub manager page. This was easily done on BT SH2.

I just mostly get a bunch of MAC addresses as the name.

I can rename them in the EE app, but sadly that does carry over to the hub manager page.

Surely there is a way of doing this?

Re: How to Rename Devices in EE Smart Hub Page?

monitorcurve — Thu, 04 Apr 2024 14:25:09 GMT

Your image hasn't been approved yet so isn't showing up yet for people

But I had the same question when I was transferred to EE from BT, you can't do it in the Hub (stupid decision for people trying to manage a network), you have to do all renaming via the app, and it should show up in the Router page after you save them on the app, my original thread was https://community.ee.co.uk/t5/Broadband-Landline/Router-page-renaming-connected-devices-how/td-p/1329694

It's a bit of a slow process to rename everything especially if you've got a lot of devices. One annoying thing is if the router is factory reset then you lose these names in the router and they revert back to showing the Mac address only - but the EE app still retains the device names you've set, so you just need to re-save them in the app and then they'll update back to what you set them as when you refresh the router admin page.

I can provide screenshots if needed from both the app and the router device list page if that's helpful at all.

Re: How to Rename Devices in EE Smart Hub Page?

imacken — Thu, 04 Apr 2024 15:44:00 GMT

That is really helpful, thanks.
I didn’t realise that if you rename in the App that it will be reflected in the hub manager page, because if you keep the name the same as the app without changing/saving it then the device just shows as the MAC address.
So, having changed all the names, they look all good in the web page.
Any hub reset will, however, mean having to rename/save in the app all over again. That is a pain!

Re: How to Rename Devices in EE Smart Hub Page?

XRaySpeX — Thu, 04 Apr 2024 15:56:28 GMT

Your image may yet not be approved as it reveals your MACs.

Re: How to Rename Devices in EE Smart Hub Page?

imacken — Thu, 04 Apr 2024 16:00:17 GMT

Good point! I’ve tried to edit the post, but doesn’t seem possible.

Re: How to Rename Devices in EE Smart Hub Page?

XRaySpeX — Thu, 04 Apr 2024 16:01:35 GMT

I edit images using Paint.

Re: How to Rename Devices in EE Smart Hub Page?

imacken — Thu, 04 Apr 2024 16:03:05 GMT

Sorry, I meant edit the post!

Re: How to Rename Devices in EE Smart Hub Page?

XRaySpeX — Thu, 04 Apr 2024 16:13:34 GMT

I know you did but it is now too late to edit it! Delete the existing image from your Community Images. That will remove it from the post as n/a. Edit your local image using Paint. Then make another post containing the image as a correction to the OP.

Re: How to Rename Devices in EE Smart Hub Page?

imacken — Thu, 04 Apr 2024 16:18:29 GMT

Thanks. I use Affinity Photo for image editing.
How do I delete the image?

It’s not worth re-posting as it’s not relevant any more and wouldn’t make sense with the MACs removed anyway.

Re: How to Rename Devices in EE Smart Hub Page?

XRaySpeX — Thu, 04 Apr 2024 16:24:21 GMT

If you look in your Profile do you see Image Console & can you enter it? If so, look for that image & you'll be able to delete it. If not, I can do it for you.

You could just half obscure the bottom end of the MACs so as to retain the idea they're still MACs.

Re: How to Rename Devices in EE Smart Hub Page?

imacken — Thu, 04 Apr 2024 16:28:56 GMT

Thanks. No, I can’t see an Image Console, so please remove the image.

Re: How to Rename Devices in EE Smart Hub Page?

XRaySpeX — Thu, 04 Apr 2024 16:53:34 GMT

Done!

Re: How to Rename Devices in EE Smart Hub Page?

JanCh — Tue, 08 Oct 2024 16:03:16 GMT

Hi,

I cannot see how to rename devices in the App. Any chance of some guidance or a link? I am logged in as Admin but can only change the IP from DHCP to fixed and port forwarding - no option I can see to rename.

Thanks

Re: How to Rename Devices in EE Smart Hub Page?

monitorcurve — Wed, 09 Oct 2024 04:27:49 GMT

You cannot do it via the router page, you need to use the EE app on your Phone, you need to login to the EE app on your phone, and then go to Manage -> Broadband, and then scroll down till you see your connected devices, and then you can click on them and rename each one.

See the pics for a guide:

Click the 3 dots in the top right of the app to get the rename dialogue box to show up:

Then save it

and repeat for all devices that you need to rename, it can be a bit time consuming, as the app has to load the list every time.

Re: How to Rename Devices in EE Smart Hub Page?

JanCh — Wed, 09 Oct 2024 06:14:24 GMT

Thanks for the explanation.

That's worked. I had tried the app but not via manage broadband. As logically it's not the broadband I'm managing but the local network!

I can't see the screen shots. They are just triangles. Any reason?

Re: How to Rename Devices in EE Smart Hub Page?

JimM11 — Wed, 09 Oct 2024 06:31:36 GMT

@JanCh The images when posted have to be approved, once they are then you will be able to view them.

Re: How to Rename Devices in EE Smart Hub Page?

JanCh — Wed, 09 Oct 2024 09:01:28 GMT

Ah I see. They're there now. Thanks again.

Re: How to Rename Devices in EE Smart Hub Page?

Genu9 — Thu, 19 Jun 2025 11:45:11 GMT

The biggest problem with EE is what EE stands for, EVERYTHING, EVERYWHERE. The sooner they realise the futility of trying to acheive this the better. They are trying to do EVERYTHING in the phone app when it quite clearly isn't capable of giving the proper interface to users to do what they want.

Not being able to rename devices in the Hub MANAGER on your PC, simply stops it being a Hub MANAGER. May as well call it the Hub "look at all the information you want, but you can't change anything" Page.

BT allowing EE to take over the Domestic side of their operations is the biggest single retrograde step ever.

Re: How to Rename Devices in EE Smart Hub Page?

JimM11 — Thu, 19 Jun 2025 12:25:21 GMT

@Genu9 You have to use the EE app to change names, some apply and some stick, it's just what needs to be done now!

Don't give them anymore ideas, it's bad enough as it was having to use a stupid app!