topic Can't view Smart WiFi on App as going through VPN in Broadband & Landline

Can't view Smart WiFi on App as going through VPN

GrumpyOldGoth — Tue, 02 Apr 2024 19:18:38 GMT

I recently switched to EE and replaced my BT equipment (router and smart discs) to EE Smart Hub and Smart home discs. When I try and view my Smart Network via the App (to see what is connected to which disc, and how they are running), I am told the app cannot show them because I am accessing through a VPN.

Which I am not aware of.... it's connected straight into the socket and set up as per the guidelines....

Anyone know how to turn this off or get around it?

thanks

Re: Can't view Smart WiFi on App as going through VPN

Chris_B — Tue, 02 Apr 2024 19:54:24 GMT

@GrumpyOldGoth To get around it turn the VPN off and once you’re done you can switch it back on.

Re: Can't view Smart WiFi on App as going through VPN

GrumpyOldGoth — Thu, 04 Apr 2024 11:55:58 GMT

I don't know how to do that otherwise I would have. I see no option on the hub or in my app.

Re: Can't view Smart WiFi on App as going through VPN

XRaySpeX — Thu, 04 Apr 2024 12:06:06 GMT

The EE app does not work in many ways. It's not beyond it to come up with the false positive that you're using a VPN when you're not!