topic Re: Upgrade EE 900Mbps to EE 1.6Gbps in Broadband & Landline

Upgrade EE 900Mbps to EE 1.6Gbps

BarryMcKelvey — Sat, 30 Mar 2024 23:26:58 GMT

I’m currently on the EE 900Mbps Package, with 12 months of my contract left.

I’d spoke to EE Broadband Customer Service earlier, about upgrading to the EE 1.6Gbps Package. It’s available at my home.

I was told that I was an EE Legacy Broadband Customer, and that I can’t be upgraded to the EE 1.6Gbps Package. I was also told that only new customers to EE can get the EE 1.6Gbps Package.

Apparently the system won’t allow EE Legacy Broadband Customers upgrade. EE are working on it, but don’t know when, EE Legacy Broadband Customers can upgrade to the EE 1.6Gbps Package.

Is the information I’ve been told accurate? If yes, I find it very frustrating.

Thanks in Advance

Barry 🙂

Re: Upgrade EE 900Mbps to EE 1.6Gbps

infinitywaiter — Sun, 31 Mar 2024 00:08:41 GMT

You only have to do a quick search through this EE forum and you'll find plenty of previous posts about this, including from myself!

Go from BT 900 and you simply get put on EE 900 and yet pay for the 1.6gb service.

You would expect those already on EE 900 would simply just be able to upgrade, however even that is a struggle too.

Openreach have been trialling both their 1.2gb and 1.8gb service, which EE push as their 1.6gb service, since last year.

It was still in pilot testing this year until recently and now Openreach have released it, so you'll have other providers pushing it to from April onwards.

EE were the only ones pushing this new package from last year even whilst it was in Openreach pilot testing, and many people rushed to get it and got stuck paying for the 1.6gbs service despite only being able to get the 900 service speeds, and then they were told to simply wait until EE could upgrade them to it.

You'll find many posts online from October last year onwards with people complaining about that.

Even now it is still only aimed towards the new customers, so you can only but try upgrading by calling up directly and seeing if you can upgrade.

It's the same with moving from BT Digital Voice to EE Digital Home Phone, even though they are both the exact same thing.

You can't order EE Broadband and Digital Home Phone at same time due to their ongoing issues.

Apparently we've been told on previous upgrade attempts that we can't even get EE Digital Home Phone, even though we've been on BT Digital Voice since trials in 2019!

So yes, all you can do is call directly and see if you can upgrade to it, but even then it's a good chance it'll be a no for now, unless you get a good person on the end of the line.

I would definitely advise not to try chancing it as a new customer order either, for starters you run the risk of getting a bill if still in contract, go through them directly as BT to EE and it's waived, or in your case a simple EE upgrade should be free as you're agreeing to a new 24 month contract etc.

Re: Upgrade EE 900Mbps to EE 1.6Gbps

timprocter — Sun, 31 Mar 2024 08:37:32 GMT

@BarryMcKelvey

Everything @infinitywaiter states is perfectly true, All I can add is you being lucky enough to speak to the correct person when you ring up, most haven't a clue on the switchboard helpline.!!

I was on the BT 900 / 110 package for three years before I rang EE and ordered the 1.6Gb package and was accepted with no problems or delays.

Yes others have had issues but as stated it's a case of being lucky enough to speak with the right person IMO.

I had some speed issues for the first couple of weeks with the supplied EE Smart hub but once I purchased a new "High End" tp-Link router my speeds and service has been exceptional with no down time at all.

Keep trying Barry.

Speedtest from this morning Sunday 31st March 2024

Ookla Speedtest EE 1.6Gb Full Fibre Busiest Home Bundle #smartphone #backflipsfordays #call (youtube.com)

Re: Upgrade EE 900Mbps to EE 1.6Gbps

Markitos_672 — Wed, 24 Apr 2024 16:27:22 GMT

When you upgraded it fryto 1.8 gb did they have to replace the modem that goes into the wall ? Because they told me they have to replaced it from my current one and I Have the BB 900

Re: Upgrade EE 900Mbps to EE 1.6Gbps

NW_Saint — Wed, 24 Apr 2024 16:39:37 GMT

Hi,

To be honest, I don’t see the real gain of moving from 900 to 1.6. I’ve read plenty of posts where there have been issues trying to move onto 1.6.

900 for me and my gaming family is more than enough. Just my thoughts.

Re: Upgrade EE 900Mbps to EE 1.6Gbps

pyrotenax — Thu, 25 Apr 2024 16:12:56 GMT

No issues here with the 1.6Gbps service. The speed upgrade is nice.

Re: Upgrade EE 900Mbps to EE 1.6Gbps

timprocter — Thu, 25 Apr 2024 17:02:49 GMT

@pyrotenax

Same here mate, yes we could easily manage with our previous 900 / 110 BT package but I'm now paying less per month (combined with my mobile deal) than I was before when my broadband contract was with BT and paying EE separate for my mobile.

And the extra speed I count as free is always nice.

iPhone 15 Pro Max WiFi from the router.😎

Check this out.

Re: Upgrade EE 900Mbps to EE 1.6Gbps

BarryMcKelvey — Thu, 25 Apr 2024 17:36:17 GMT

To those of you that have successfully upgraded to/or have EE 1.6 Gbps Broadband, which mesh/router are you using?

Thanks in Advance

Barry 🙂

Re: Upgrade EE 900Mbps to EE 1.6Gbps

pyrotenax — Thu, 25 Apr 2024 17:48:13 GMT

Hi @BarryMcKelvey I into the UniFi ecosystem , I have a UDM SE as part of my rack in my office

Re: Upgrade EE 900Mbps to EE 1.6Gbps

pyrotenax — Thu, 25 Apr 2024 18:11:33 GMT

@timprocter Same boat as I am in regarding the price for mobile & internet ..... winner winner 😎

Re: Upgrade EE 900Mbps to EE 1.6Gbps

timprocter — Thu, 25 Apr 2024 22:14:43 GMT

Re: Upgrade EE 900Mbps to EE 1.6Gbps

Slattimer — Sun, 28 Apr 2024 13:03:11 GMT

I signed up in October 23. Wanted the 1.6 but was told try the 900 and if no good I could always upgrade. Called yesterday and I have now been told I can't upgrade only open to new customers. I can cancel but have my mobiles linked to the account . If I cancel I can't use same email and mobile discount can be added to numbers as they are linked to email. Gone through everything and they have said I won't be able to upgrade until I'm out of contract???

Re: Upgrade EE 900Mbps to EE 1.6Gbps

phatjoker — Sat, 04 May 2024 12:21:58 GMT

take it you had the same problem as i did when you got t he 1.6gb full fibre, couldnt get passed the 1gb throttle,

just got this router the same time as you, apart from a couple of apps on my phone not liking the wifi 7 its greatly improved my speeds,

always maxing out at 1gb on wifi and ethernet, fought for 3 months to prove it was the router that was the problem and was hit back with the speeds on there end were correct,

finally they seen sense and we both came to a solution, that solution was me waiting for this router to be released,

what a router!!!, ave speed has went from 930mb to 1400mbs, for a 1.6gb line its not ideal as i would rather have the full speed but this will do just now till i get tweaking the settings

Re: Upgrade EE 900Mbps to EE 1.6Gbps

Brugie58 — Sun, 05 May 2024 10:36:42 GMT

For me, though the service is not yet working ( and that's another story ) I have invested in a Draytek 3912 router ( up to 10Gb in ) and a Draytek Q2200X 16-port 2.5Gb switch, both over the top, for the Wi-Fi I am using Zyxel NWA90AX units dotted around the house. I have always used Draytek, they seem to be bomb proof in my opinion and very customisable

You can of course buy cheaper routers to do the job, but as the saying goes, buy cheap - buy twice

Re: Upgrade EE 900Mbps to EE 1.6Gbps

Brugie58 — Sun, 05 May 2024 10:39:39 GMT

Agreed, the 1.6Gb speed with 2 unlimited everything mobile sim cards makes a good overhaul deal

Re: Upgrade EE 900Mbps to EE 1.6Gbps

NW_Saint — Sun, 05 May 2024 11:08:12 GMT

Same here, on 900Mb with 4 unlimited sims for £13 each; no brainer.

Re: Upgrade EE 900Mbps to EE 1.6Gbps

timprocter — Wed, 08 May 2024 16:05:02 GMT

@NW_Saint wrote:
Same here, on 900Mb with 4 unlimited sims for £13 each; no brainer.

__________________________________________________________________________________

Excellent job mate, I have the 1.6Gb package and three unlimited sims for £8 each: Certainly a no brainer.😎

Re: Upgrade EE 900Mbps to EE 1.6Gbps

BarryMcKelvey — Wed, 08 May 2024 17:53:16 GMT

What’s the range via WiFi like, for both indoor/outdoor?

Thanks

Barry 🙂

Re: Upgrade EE 900Mbps to EE 1.6Gbps

BarryMcKelvey — Wed, 08 May 2024 17:58:36 GMT

I’m on EE 900Mbps and have an EE Full Works Unlimited Plan. I’m not anywhere near close to playing £13.00 pm 😞 How did you manage to get the price for your plans?

Thanks

Barry 🙂

Re: Upgrade EE 900Mbps to EE 1.6Gbps

NW_Saint — Wed, 08 May 2024 19:01:30 GMT

Hi,

I was with BT. This is the deal…

I already had 4 EE sim only contracts. Just renewed for a better deal and changed them to monthly sim only contracts. As they are monthly sims, they are not subject to a price rise.

Hope this helps.