topic Re: EE TV modem questions in Broadband & Landline

EE TV modem questions

RG999 — Sat, 30 Mar 2024 16:15:50 GMT

I'm looking at taking up EE broadband and TV on a new FTTP connection.

1. If I want to use the TV Box Pro, would I have to use the provided EE Smart Hub or could I use my own router instead?

2. I currently have my own router feeding a complex ethernet network and WiFi mesh. I don't want the Smart Hub router feeding my own router, giving double NAT problems. Is there a way I can get a modem only feed from the Smart Hub, perhaps then feeding the TV Box from my own router?

Re: EE TV modem questions

XRaySpeX — Sat, 30 Mar 2024 16:21:03 GMT

@RG999 :

You may use any compatible router. However if you want Digital Landline you must use the supplied EE SH+.
The SH+ can't run as Modem-Only but you can switch off all WiFi from it.

Re: EE TV modem questions

RG999 — Sat, 30 Mar 2024 17:04:42 GMT

That sounds very hopeful, thank you!

So I could use my DrayTek router instead of the SmartHub and feed the TV Box from it. That would be great.

The Digital Voice isn't a problem, I have a separate VOIP service.

Thanks again.

Re: EE TV modem questions

XRaySpeX — Sat, 30 Mar 2024 17:14:12 GMT

Yes.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: EE TV modem questions

pyrotenax — Sat, 30 Mar 2024 17:43:02 GMT

There is no need for you to use the provided modem/router from your ISP. There are many of us on here that use our own equipment and have a varied degree of complicated setups

Re: EE TV modem questions

RG999 — Sat, 30 Mar 2024 17:51:22 GMT

That's what I hoped, but I posted the question here because I particularly needed to know about the EE TV Box

and I had read at

https://ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router

(my bold)

f you have EE’s Digital Home Phone service, you'll need to use your EE or BT hub as your primary router.
other products and services, like EE TV, Smart WiFi, Smart Hybrid Connect and WiFi Enhancer, are also dependent on your EE or BT hub and might not work with third-party routers.

Re: EE TV modem questions

Derang — Sat, 30 Mar 2024 17:55:16 GMT

I’m fairly certain the box pro or mini boxes need to be connected to the smart hub. Only the Apple tv 4K can work with any router.

something to do with multicast packets, my own setup was similar to yours and I couldn’t get the box pro to work with my eero mesh ended up replacing it with standard to link WiFi repeaters connected to the smart hub plus.

be interested to see if you get it to work.

Re: EE TV modem questions

RG999 — Sat, 30 Mar 2024 20:00:27 GMT

Well that's not good news.

I have a large network based around the existing router, and I wouldn't try to replicate it with a basic ISP supplied device. Feeding my router from the EE/BT router would mean double NAT and that's out of the question too.

So I'll have to think again.

Many thanks for all the advice here.

Re: EE TV modem questions

RG999 — Sun, 31 Mar 2024 12:16:47 GMT

Could someone help me please with a link to the full spec for the EE+ router, including user menu options?

All I can find online is a basic startup guide.

Re: EE TV modem questions

XRaySpeX — Sun, 31 Mar 2024 12:31:20 GMT

EE don't do specs but others have reviewed it, e.g. ISPReview - EE Launch 1.6Gbps Full Fibre Broadband Plan and WiFi 6 Router

Re: EE TV modem questions

RG999 — Sun, 31 Mar 2024 12:39:51 GMT

Yes I'd seen that. I was hoping to know a little more of what options a user will have when logging into the OS.

Re: EE TV modem questions

XRaySpeX — Sun, 31 Mar 2024 12:52:57 GMT

Re: EE TV modem questions

RG999 — Sun, 31 Mar 2024 13:57:33 GMT

Thanks for that! Couple of questions

Is WPA 3 available as well as WPA 2?

I couldn't see port forwarding. Is that hidden somewhere?

Re: EE TV modem questions

pyrotenax — Sun, 31 Mar 2024 14:04:24 GMT

Port Forwarding is in advanced settings / firewall

Re: EE TV modem questions

RG999 — Sun, 31 Mar 2024 14:20:28 GMT

Thought it must be somewhere!

Will have to do some hard thinking about what to do next.

Re: EE TV modem questions

XRaySpeX — Sun, 31 Mar 2024 16:38:19 GMT

Yes, it has WPA3 as well as WPA2. Mine just shows WPA2 cuz that's all I need.

Re: EE TV modem questions

RG999 — Wed, 24 Jul 2024 13:37:36 GMT

Well I'm now on EE FTTP, still on Sky Stream and looking at EE alternatives.

Have been to the EE shop and seen the TV Pro recorder, which I like and prefer to the Apple box. But I don't want to use the EE hub. The shop couldn't tell me if that was OK, and there are contrary opinions earlier on this thread.

Does anyone on here actually have a TV Pro running on their own router without the EE hub?

Edit: think I should have posted this in the TV section. Apologies!

Re: EE TV modem questions

RG999 — Sat, 10 Aug 2024 15:20:02 GMT

Sorry to drag this out, I have to make a final decision before committing to a TV contract.

I'm on EE broadband, using my own router direct to the ONT, so the EE supplied router is still in its box. I'd like to get a TV box pro, but there are conflicting reports as to whether that will work without the EE Hub.

Has anyone actually got this to work? The family want a recording box, not the streamer.

Thanks for any possible help.

Re: EE TV modem questions

Lordbelial78 — Tue, 03 Sep 2024 10:38:02 GMT

It won't work unfortunately.I have Alien HD router and tried everything.All apps are working ok but you won't get any freeview channels