topic Re: EE App Wifi Controls not working in Broadband & Landline

EE App Wifi Controls not working

ClaudiaP8 — Thu, 28 Mar 2024 09:50:27 GMT

Hi,

New to EE just setting up my broadband all was working well. Downloaded the app which went through the start up process it requested my old Wifi details and password to migrate my devices, however since then it does not recognise my wifi. I keep getting the error message 'you are not connected to your home Wifi' I have reset the device and deleted the App but they no longer have the same Wifi details now everything is my old Wifi details and i an unable to pair. I am not sure what to do any advice?

thanks

Claudia

Re: EE App Wifi Controls not working

Robbie-Mac — Thu, 28 Mar 2024 10:20:59 GMT

Hi @ClaudiaP8

Welcome to the EE Community and thanks for your post!

I am sorry for the error message you're seeing whilst using the app. I'll message you in a moment with steps you can take to come through to us and we will help you out from here.

Thanks,

Robbie

Re: EE App Wifi Controls not working

asteaman — Sat, 30 Mar 2024 05:52:12 GMT

Hi did you manage to sort your issue with wifi