topic Re: You are not allowed to view this page in Broadband & Landline

You are not allowed to view this page

kimijohno — Fri, 02 Feb 2024 22:02:28 GMT

When trying to check for my broadband contract end date I try going into broadband subscription on app and I get the you are not allowed to view this page message

any help appreciated

Re: You are not allowed to view this page

XRaySpeX — Sat, 03 Feb 2024 01:46:39 GMT

@kimijohno : I get that too! It's only meant for users with New EE Full Fibre BB. Have you?

Your min. contract term date will not be found anywhere in your MyEE for BB. It would have been in or workable out from your Welcome email. If you haven't kept that you will need to call EE to find out.

Re: You are not allowed to view this page

kingdong71 — Wed, 27 Mar 2024 16:34:53 GMT

I get this too after switching over to full fibre, so very annoying!!! I want to manage my landline account and adjust the add-ons but can't. Using the website instead of using the app is just as useless. For a company such as ee to have such a poor website is shocking, they need to sack the staff and get some qualified ones in. If it is not resolved soon I'll cancel my landline and either just use my mobile or transfer number to Voipfone, they can have my money instead. They run my business lines and you have complete control over your services and can add and remove options whenever you like. ee / BT could learn something from them 😉

Re: You are not allowed to view this page

Neil-O — Wed, 27 Mar 2024 17:22:24 GMT

@kimijohno and @kingdong71 I'm sorry you're getting error messages in the app when trying to manage your broadband.

Have you reported this to the helpdesk yet? We're working through the issues with the app and I apologise for any inconvenience caused.

Neil

Re: You are not allowed to view this page

Techno — Sun, 28 Apr 2024 09:42:59 GMT

so Neil, as you are aware of this issue, it still doesn't appear to have been resolved. Any updates?

Re: You are not allowed to view this page

Techno — Sun, 28 Apr 2024 09:58:57 GMT

Nope, only shows my mobile details not my broadband details.

Where do find out the end date of my Broadband?

Re: You are not allowed to view this page

John-C — Sun, 28 Apr 2024 10:28:55 GMT

Hi @Techno, Issues with the app should now be resolved, Have you reported this to the helpdesk?
Cheers

John

Re: You are not allowed to view this page

Techno — Sun, 28 Apr 2024 10:37:39 GMT

Hi John,

Thanks for responding. Can I report by email or text?

Re: You are not allowed to view this page

XRaySpeX — Sun, 28 Apr 2024 11:09:51 GMT

Yes, @Techno , my instructions in other thread were only for mobile.

Re: You are not allowed to view this page

John-C — Sun, 28 Apr 2024 11:50:32 GMT

Hi @Techno, sorry those options aren't available,

Call on 0330 123 1105.

Calls are free from an EE number. Charges may apply if you call from another network.

Cheers

John

Re: You are not allowed to view this page

Techno — Sun, 28 Apr 2024 12:31:38 GMT

Thanks for your help 👍

Re: You are not allowed to view this page

Carola2 — Tue, 07 May 2024 19:54:19 GMT

I have this issue too, I can't view the manage section of my broadband in the app. Really frustrating as I've already waited 45 mins to get through on the phone. Just want to report an address change.

Any advice?

Re: You are not allowed to view this page

XRaySpeX — Tue, 07 May 2024 20:08:50 GMT

@Carola2 : What EE BB plan are you on? The Manage section of the app only works on EE New BB.