topic Smart Hub Plus and WiFI Disc in Broadband & Landline

Smart Hub Plus and WiFI Disc

Mreed01 — Tue, 26 Mar 2024 16:45:40 GMT

I recently upgraded to EE full Fibre and got the new Smart Hub Plus. The person on the phone was 100% certain my white EE wifi extender discs will be compatible with the new Hub plus.

I've tried everything and they won't connect at all.

Before I post this Hub back and cancel my service all together, are they actually compatible?

Re: Smart Hub Plus and WiFI Disc

Mustrum — Tue, 26 Mar 2024 20:55:07 GMT

@Mreed01 There are different versions of hubs and extenders, so could you post the model numbers from the labels on the router and extenders?

Re: Smart Hub Plus and WiFI Disc

XRaySpeX — Wed, 27 Mar 2024 03:46:51 GMT

The previous white round EE Smart WiFi discs are not compatible with the EE SH+.

Re: Smart Hub Plus and WiFI Disc

infinitywaiter — Thu, 28 Mar 2024 03:56:46 GMT

To add to @XRaySpeX you should be getting the EE Smart WiFi Plus to go with the Smart Hub Plus.

If only for Wifi6...

Smart WiFi Plus benefits (for Smart Hub Plus customers)

Re: Smart Hub Plus and WiFI Disc

Butts55 — Thu, 22 Aug 2024 07:37:35 GMT

This seems to be a mis-selling technique used to push FTTH as I’ve just encountered the same issue 🤬

Re: Smart Hub Plus and WiFI Disc

JimM11 — Thu, 22 Aug 2024 07:53:48 GMT

@Butts55 You got an update to the latest EE Router, but not to any smart wi-fi added devices that you had?

Re: Smart Hub Plus and WiFI Disc

Butts55 — Thu, 22 Aug 2024 08:16:32 GMT

Smart hub plus router. Like OP, told BT WiFi disc (black)would work with it at point of sale. Wouldn’t have signed up if I’d known as my home office is now U/S.

Seems to be a running theme of the sales team.

Re: Smart Hub Plus and WiFI Disc

JimM11 — Thu, 22 Aug 2024 08:38:00 GMT

@Butts55 Does seem to be that way with regards to the extender's as you say, when you had the BT black disk's were the BT supplied and to be returned, and as some EE packages do include the EE smart wi-fi extenders did you not get put on that package again to include replacement EE type smart wi-fi. Or did you purchase the black disk's your self?

Re: Smart Hub Plus and WiFI Disc

Butts55 — Thu, 22 Aug 2024 12:00:24 GMT

Black disks provided by an IT firm.

Re: Smart Hub Plus and WiFI Disc

XRaySpeX — Thu, 22 Aug 2024 12:12:17 GMT

@Butts55 : The black BT Complete WiFi discs are not compatible with the EE SH+.

Re: Smart Hub Plus and WiFI Disc

JimM11 — Thu, 22 Aug 2024 17:35:52 GMT

@Butts55 As indicated the BT Black complete wifi disk's only work with the BT Smarthub2 router, and as you had them supplied by your IT firm, your choice would be to put the BT router back onto the EE service as it will work and continue to use your whole original system as was. If you require to upgrade to the New EE Smarthub+ then it will require the Smart Wi-Fi disks to match that particular router. Model is the SW30A smart wi-fi disk to match the SH31B router. HTH

Re: Smart Hub Plus and WiFI Disc

Frogstone — Mon, 20 Oct 2025 07:13:03 GMT

I had a similar issue. I changed from BT broadband to EE and was sent a new EE Smart Hub Plus.

I preciously had a BT Smart Hub 2 with black Wi-Fi extender discs. Unfortunately the black discs are not compatible with the EE Smart Hub Plus.

I discovered that the EE service works fine with the old BT Smart Hub 2 router. So I simply use the old set up as it was and put the new Smart Hub Plus back in the box.

Re: Smart Hub Plus and WiFI Disc

Lancieb — Thu, 01 Jan 2026 02:13:09 GMT

I had the same problem.Feel I was misled.Even though EE acknowledge this from call record.They stated they were not compatible as routers for smart hub plus dealt greater speeds.The only way is to increase monthly payment for new extenders.. Having spoken to Various EE departments they stated they were phasing out older routers to now standardise faster full fibre network. Why they could not facilitate older extenders to new routers considering speeds drop around many properties.They stated that new extenders àre capable of faster speeds . Even though still seems to indicate use of both 2.4gh and 5 gh. Both have advantages but 2.4gh is said to travel better distance. Perhaps try other non.EE extenders but they will not guarantee their use with EE product as they stated. The only options given were add new extenders or try external brands with full fibre capabilities ( not guaranteed) or switch to new ISP as they could not phase back to older access agreements as they are in the process of being phased out towards faster full fibre WiFi 6 or to next generation WiFi 7?

Re: Smart Hub Plus and WiFI Disc

JimM11 — Thu, 01 Jan 2026 12:43:18 GMT

@Lancieb I had one off my Asus RP-AX58's direct connected on the EE Smarthub+, little bit faffing about to get that Asus to work but once setup it was fine in operation! The EE Smart Wireless ones are designed to use the hidden wireless backhaul that the Asus knows nothing about!

Re: Smart Hub Plus and WiFI Disc

Lancieb — Sat, 03 Jan 2026 18:38:49 GMT

What speeds were you having on older router compared with contract speed on Smart hub plus? Had they dropped off?