topic Using Smat Hub with full fibre in Broadband & Landline

Using Smat Hub with full fibre

stevenorgate — Tue, 26 Mar 2024 10:20:30 GMT

HI, I've signed up to a full fibre service and would like to continue using my EE Smart Hub. I've connected it through the WAN port no.4 and turned the WAN port 'on' in settings but can't get an internet connection. Is there another setting I should change in the Smart Hub? Thanks

Re: Using Smat Hub with full fibre

XRaySpeX — Tue, 26 Mar 2024 14:17:01 GMT

Which EE FF BB service do you have?

Re: Using Smat Hub with full fibre

stevenorgate — Tue, 26 Mar 2024 14:52:23 GMT

I'm going over to Gigaclear 150 as I can't get EE full fibre yet. I'd still really appreciate your advice as the EE Smart Hub would work so much better with my existing setup. I hope you can help? Thanks

Re: Using Smat Hub with full fibre

XRaySpeX — Tue, 26 Mar 2024 14:57:29 GMT

Have you set the GigaClear's PPPoE BB Username & pwd in the SH?

Re: Using Smat Hub with full fibre

Mustrum — Tue, 26 Mar 2024 16:42:05 GMT

@stevenorgate Gigaclear do not use the same way to connect as EE or any other supplier on the Openreach network. In addition the upload and download speeds are the same, unlike EE, PPOE is not used so it is unlikely your EE Router will work on Gigaclear.

You need a router that can use DHCP to connect - I am sure Gigaclear will be able to supply one.