topic Re: Can't find broadband account in Broadband & Landline

Can't find broadband account

Naomimac24 — Sun, 24 Mar 2024 20:54:00 GMT

So basically I am on my aunties plan for my phone and when i set up my broadband in my flat I used the same email and now I can't login to upgrade my broadband because every time I log in it takes me to my aunties phone account that I am a user on.

Is there a way I can link the broadband to a new account so I can access it? Honestly not sure what to do

Re: Can't find broadband account

James_B — Mon, 25 Mar 2024 11:07:40 GMT

Welcome to the EE Community, @Naomimac24 🙂

Is the broadband account in your name or your Auntie's?

James

Re: Can't find broadband account

Naomimac24 — Mon, 25 Mar 2024 13:47:52 GMT

Broadband account is in my name

Re: Can't find broadband account

James_B — Mon, 25 Mar 2024 13:50:57 GMT

Hi @Naomimac24,

Please get in touch with Customer Care on 150.

The team will be able to unlink reset your EE online account so you can re-register as the account holder for your home broadband.

Thanks

James