topic Something missing in Broadband & Landline

Something missing

Joeanderson — Sat, 23 Mar 2024 17:17:43 GMT

I am beginning to wonder if I have made the right choice in switching to EE, I am not even switched on and already it is a cluster.... of problems.

My package arrived today and it looks like a smaller box is missing, no idea what it is. I have tried loging on to the website, it does nothing but continously refresh.

I will be refusing to let the engineer in on Wed, sorry but I don't deal with businesses that I cannot contact, it makes them look like amatuers.

Anyone been affected?

Re: Something missing

XRaySpeX — Sat, 23 Mar 2024 23:53:30 GMT

@Joeanderson : What EE plan have you signed up for? What was in the package?

Re: Something missing

Joeanderson — Sun, 24 Mar 2024 13:40:44 GMT

Don't worry, I manage to find a phone number, it looks like it is my phone adapter that is missing, new one on it's way. EE really need to sort out that web site though.

Re: Something missing

chistery — Sun, 24 Mar 2024 14:09:22 GMT

Most phones don't come with the adapter any more. What dd you order?

Re: Something missing

Joeanderson — Sun, 24 Mar 2024 14:39:06 GMT

Re: Something missing

Joeanderson — Sun, 24 Mar 2024 14:40:09 GMT

I was told this is what I needed.

Re: Something missing

JaydonOneal — Sun, 24 Mar 2024 21:33:00 GMT

You must immediately contact the supplier or courier service to clarify the situation with your parcel. There may be some error or misunderstanding that can be easily corrected after communicating with the relevant services. If it doesn't help, call the cops!