topic Re: Broadband - recent house fire in Broadband & Landline

Broadband - recent house fire

HTMac81 — Sat, 23 Mar 2024 13:07:17 GMT

We have been a victim of a house fire, where we are no longer able to reside at the property for up to a 6 month period.

What are our options in terms of not getting charged for a broadband service that we will not be using?

Anyone with advice please? We are past our 14 day cooling off period.

Many thanks

Re: Broadband - recent house fire

Paddy-B — Sat, 23 Mar 2024 14:56:12 GMT

Hi @HTMac81,

Thank you for posting. I hope everyone is safe and well and that no one was injured in the fire. Send me your account information and I'll take a look to see what can be done.

I have sent you a private message with instructions on how to contact the team.

Thanks,

Paddy

Re: Broadband - recent house fire

HTMac81 — Sat, 23 Mar 2024 15:09:39 GMT

Hi,

Thank you so much for your message, we are all okay. Nobody at home thankfully, apart from the dog. She’s recovering well.

I managed to get through on the telephone to resolve my query this morning. All sorted now, but many thanks for your help.

Mrs H McLoughlin

Sent from my iPhone

Re: Broadband - recent house fire

Paddy-B — Sat, 23 Mar 2024 15:20:08 GMT

Hi @HTMac81,

Thank you for posting back to update the thread. I'm glad to hear you got sorted.

Kind regards,

Paddy