topic EE Broadband in Broadband & Landline

EE Broadband

Rickyg56 — Fri, 22 Mar 2024 15:22:36 GMT

My mum says she switched over from sky but when she was with sky she had a landline number where she could be contacted at home now she has switched to ee her landline no longer works why is that

Re: EE Broadband

XRaySpeX — Fri, 22 Mar 2024 16:22:11 GMT

She switched her BB but did she switch her landline along with it?

Re: EE Broadband

Rickyg56 — Fri, 22 Mar 2024 18:03:40 GMT

No don't think she did and wasn't explained to her either plus that's just all a nightmare had she have known she would of just stuck with the other provider because she had both landline and broadband

Re: EE Broadband

XRaySpeX — Fri, 22 Mar 2024 18:51:18 GMT

When you complete an application for BB on the EE website it asks you whether you want to keep your landline no. & if so fill in that no. If she applied at an EE store it could be they were sloppy & didn't ask that Q.