topic Re: Unable to make or receive landline calls since installing BT/EE modems. in Broadband & Landline

Unable to make or receive landline calls since installing BT/EE modems.

Heather2024 — Fri, 22 Mar 2024 12:17:07 GMT

I've received new modems to get the BT/EE package and save money but now I can't make or receive calls on my landline. I can send texts on my mobile phone but I think I've broken it by getting the SIM card stuck and also think I may have accidentally deleted the microphone when I was deleting apps to get more memory. Contacting EE seems to be just by phone and I can't do that as I can't use my mobile or my landline. Is there an email address for EE or do they do web chats?

Re: Unable to make or receive landline calls since installing BT/EE modems.

XRaySpeX — Fri, 22 Mar 2024 12:49:02 GMT

@Heather2024 : EE provide no email contact & no Web Chat for BB.

Which router have you?

Re: Unable to make or receive landline calls since installing BT/EE modems.

Neil-O — Fri, 22 Mar 2024 14:38:07 GMT

@Heather2024 Have you plugged your landline phone into the socket on the back of your Hub to see if that works?

Set up your Digital Home Phone | Home Phone Help | EE

Thanks

Neil