topic Re: not being charged for broadband in Broadband & Landline

not being charged for broadband

hamplad — Thu, 21 Mar 2024 10:18:44 GMT

hi there

moved to EE from BT

mobile bill taken ok

broadband not taken

tried calling 150 but when I get to acount section line goes quiet

How can I get this sorted

Re: not being charged for broadband

John-C — Thu, 21 Mar 2024 12:03:54 GMT

Hi @hamplad, welcome to the forum and thanks for your post.

When was your service activated?
If you log into your online account does the order show as completed?
It is usually a delay in completing your order that results in a delay in the billing.
Cheers

John

Re: not being charged for broadband

hamplad — Thu, 21 Mar 2024 12:30:44 GMT

Hi There

When I log into my account both mobile and broadbnd show

mobile charge taken for february and march no broaband taken

in my account when I access billing just shows error and tells me to try again or wait till problem solved

in my bank account the direct debit shows mobile taken with correct account number but no broadband although it has been set up by you correctly

email from you on 5/01/2024 stating service is live

Thank you for your reply

Re: not being charged for broadband

John-C — Thu, 21 Mar 2024 13:39:14 GMT

Hi @hamplad, thanks for checking those things for me. I've sent you a Private Message so you can get in touch with the Mod team and we'll get this fixed for you.

Cheers

John

Re: not being charged for broadband

hamplad — Thu, 21 Mar 2024 14:22:23 GMT

Thamk you for your assistance ,its much appreciated

Re: not being charged for broadband

hamplad — Wed, 27 Mar 2024 07:09:18 GMT

All sorted now thank you

Thanks for your assisrance