topic Re: Overcharged On Broadband in Broadband & Landline

Overcharged On Broadband

Dalelad — Thu, 21 Mar 2024 13:06:41 GMT

I am a very recent subscriber of EE full fibre broadband (went life 19th March) they have an offer running at the moment for new customers at £28.99 per month, I have just received my first bill and it’s come in at £30.99. I hope this isn’t a sign of things to come.

Re: Overcharged On Broadband

Chris_B — Thu, 21 Mar 2024 13:09:34 GMT

@Dalelad You pay for the time before the bill was generated and for the month ahead then you should be billed monthly for the month ahead. So your first bill is always slightly more.

Re: Overcharged On Broadband

Dalelad — Thu, 21 Mar 2024 13:12:58 GMT

The bill was generated on 19th March (the day it went live) and runs to 18th April, so just a month.

Re: Overcharged On Broadband

XRaySpeX — Thu, 21 Mar 2024 13:20:27 GMT

You say there's an offer running at the mo', but was it when you signed up?

Which EE FF BB package have you got?