topic Re: Re: Link broadband/my ee app in Broadband & Landline

Re: Link broadband/my ee app

Tod12345 — Wed, 03 Jan 2024 05:57:00 GMT

EE have suggested I make another account with my husbands email address as our old BT account was in his name and I was trying to access my EE account on my app which is registered to ME …. So I’ve got 3 family phone accounts on my app and have to access the new EE broadband on my husbands account ( if it works) I haven’t bothered setting it up yet 😬

Re: Re: Link broadband/my ee app

Tod12345 — Mon, 11 Dec 2023 18:07:48 GMT

Mine won’t either . So annoying

Re: Re: Link broadband/my ee app

Leanne_T — Tue, 12 Dec 2023 07:29:51 GMT

Hi @Tod12345

Thanks for coming here.

Do you have a new EE Broadband account?

Are you using the account number or landline number to link the account?

Leanne 🙂

Re: Re: Link broadband/my ee app

bowls4u — Fri, 12 Jan 2024 15:57:47 GMT

I'm trying to link my broadband and mobile account too. I keep getting an error code at the vital page. My mobile account is linked to my email address, and although I pay the broadband bill and it's my name, it's my mums email address for the broadband account. I now need to have them both on my email address. Is there an error? I tried yesterday and today, both via the app, and via the website.

Re: Re: Link broadband/my ee app

barnster174 — Sat, 13 Jan 2024 22:41:09 GMT

i have been trying to link my broadband account and mobile account for weeks i get code 500 message quota violation all the time they have logged it at EE as a problem but still not fixed

Re: Re: Link broadband/my ee app

fitfoodie — Sun, 03 Mar 2024 20:01:57 GMT

same here

            {
                "code" : "500",
                "message" : "QuotaViolation"
            }

Re: Re: Link broadband/my ee app

Larchie — Tue, 19 Mar 2024 21:29:01 GMT

why is there not an answer to this? I'm getting the same thing?

Re: Re: Link broadband/my ee app

XRaySpeX — Tue, 19 Mar 2024 21:31:22 GMT

@Larchie : In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE Broadband.

Re: Re: Link broadband/my ee app

Larchie — Tue, 19 Mar 2024 21:38:27 GMT

Hi xRaySpeX — thanks for the reply, don't know if its just me but the plans and subs is just telling me the service isnt working right now? Is this a new feature still to be launched or is it down?