topic Re: EE App shutying my router off in Broadband & Landline

EE App shutying my router off

Kylab1966 — Tue, 19 Mar 2024 20:34:26 GMT

Has anyone else experienced issues when they open the EE app and try to test the broadband speed.
I have been experiencing an issue where I can open the app see my router as working and connected and as soon as I press the test my speed button. The router cuts out and I I can no longer access it. I have to exit the app and wait for the router to restart.

Re: EE App shutying my router off

Mustrum — Tue, 19 Mar 2024 20:42:49 GMT

@Kylab1966 there is another thread with similar issues - see https://community.ee.co.uk/t5/Broadband-Landline/EE-APP-CRASHES-EE-BROADBAND/td-p/1365840

Updating the app to the latest version seems to fix the problem.

Re: EE App shutying my router off

Daniel-S — Tue, 19 Mar 2024 20:49:01 GMT

Hi @Kylab1966,

Thanks for taking the time to post up. I'm sorry about the problems that you've had.

As @Mustrum points out, there is another thread about this. See @John-C's post: Re: EE APP CRASHES EE BROADBAND - Page 3 - The EE Community

Updating to the latest version of the app should fix this for you.

Thank you

Daniel-S