topic Re: Wrong Billing date in Broadband & Landline

Wrong Billing date

Akinty — Mon, 18 Mar 2024 11:47:08 GMT

Hi everyone,

My broadband was installed on the 8th of March and my account was thrown into overdraft overnight this morning. I was told i would be billed after a month on installation,can anybody help me why my bank account was thrown into overdraft?

Re: Wrong Billing date

XRaySpeX — Mon, 18 Mar 2024 12:54:04 GMT

All telecom subs are for a month in advance. Your 1st bill will also cover the time of installation to your 1st billing date.

Re: Wrong Billing date

Schockwave — Mon, 18 Mar 2024 13:10:28 GMT

@Akinty , there is no account access here, you would have to ring customer service, we have no idea who you are , not that I can expect that they can do anything about this, have you actually checked what else has gone out of your bank account other than payments from EE? You would normally receive an email from EE letting you know when the money will be taken from your bank.