topic Re: Moving from BT to EE in Broadband & Landline

Moving from BT to EE

p1979 — Sat, 16 Mar 2024 10:11:55 GMT

Hi!

Originally wrote this on the BT community forums, but was advised to post on here!!!

Just been on the phone to BT (regarding a mobile extra I wanted removing), and have moved over to EE for a better broadband and mobile deal.

The rep said I would be sent out new EE kit and return the old BT kit.

I have a BT Home Hub 2, along with 2 BT black extender discs (both hardwired to the Hub).

And also a Hybrid Connect, which I have never switched on...

Will I be expected to return all this kit?

And if I replace the Home Hub, will the discs still work with the new Hub?

I'm sure I purchased the discs, but not 100% sure....

I wish I thought of these questions while on the phone, but it was 40 minutes of been put on hold and loads of terms and conditions being read out!!!

Re: Moving from BT to EE

XRaySpeX — Sat, 16 Mar 2024 10:23:50 GMT

@p1979 : If BT said return their kit, then that's what you need to do for whatever EE don't provide as part of your EE BB package. Which one are you going for?

@p1979 wrote:

And if I replace the Home Hub, will the discs still work with the new Hub?

Not if they're the black Complete WiFi discs & EE send you an EE Smart Hub Plus.

Re: Moving from BT to EE

p1979 — Sat, 16 Mar 2024 10:35:22 GMT

Thanks for your reply!

I am being moved onto the Fibre 36 All Rounder, which the rep said was equivalent to my current Fibre Halo 3+.

Has the EE Smart Hub Plus got a stronger wifi signal, or do EE sell an equivalent to the BT black discs???

Re: Moving from BT to EE

XRaySpeX — Sat, 16 Mar 2024 10:41:08 GMT

The EE SH+ supports WiFi-6 unlike all the other EE & BT routers which only support WiFi-5.

EE have the Smart WiFi Plus extenders to go with the SH+ but it might not be part of your package.

Is that EE Full Fibre 36 or just Fibre?

Re: Moving from BT to EE

p1979 — Sat, 16 Mar 2024 11:10:10 GMT

The contract just says "Fibre 36 All Rounder".

I don't have fibre to the house - it is not in my street yet!!

Re: Moving from BT to EE

Storm500 — Sat, 16 Mar 2024 19:29:28 GMT

“Fibre 36” is generally fibre to the cabinet then copper to the property.

Re: Moving from BT to EE

JonnyIT21 — Sat, 16 Mar 2024 22:58:25 GMT

BT said to me if I change to EE for broadband they will send out the smart hub plus with WiFi 6