topic Re: How do I book an engineer appointment? in Broadband & Landline

How do I book an engineer appointment?

sapphire_98 — Fri, 01 Sep 2023 12:58:42 GMT

Re: How do I book an engineer appointment?

XRaySpeX — Fri, 01 Sep 2023 13:01:19 GMT

By calling CS to report a fault & they will determine whether an eng. is needed.

What is the problem for which you think an eng. is needed?

Re: How do I book an engineer appointment?

sapphire_98 — Fri, 01 Sep 2023 13:02:41 GMT

My engineer came today but was unable to install because I hadn't got landlord permission, said I need to make another appointment once that was received.

Re: How do I book an engineer appointment?

XRaySpeX — Fri, 01 Sep 2023 13:03:43 GMT

Then call CS.

Re: How do I book an engineer appointment?

Anna229 — Sun, 03 Mar 2024 20:55:35 GMT

I will need help setting up my broadband

Re: How do I book an engineer appointment?

XRaySpeX — Sun, 03 Mar 2024 21:08:55 GMT

@Anna229 : Why do you need help setting it up? It should tell you in the Getting Started guide that comes with the router.

The OR eng. who comes to your house is there to install the BB in the 1st place, not to set it up for you within your home.

Re: How do I book an engineer appointment?

Lucygrant123456 — Fri, 15 Mar 2024 20:49:04 GMT

Hi ya my cousin Eugene ***** has tv and broadband off you ************** hes a new cousin is there any chance you could book an engineer to come out as he can’t get the tv book to work

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: How do I book an engineer appointment?

XRaySpeX — Fri, 15 Mar 2024 20:40:53 GMT

@Lucygrant123456 : He'll need to call CS for that.

Re: How do I book an engineer appointment?

Chiriac1 — Mon, 28 Oct 2024 18:20:12 GMT

Hi, I want to make an appointment

Re: How do I book an engineer appointment?

XRaySpeX — Mon, 28 Oct 2024 18:31:07 GMT

@Chiriac1 : You need to report any issues with your BB to EE & they will decide whether it's necessary to send an eng. to look at them.

Re: How do I book an engineer appointment?

Mackenziefarrel — Wed, 01 Oct 2025 20:30:12 GMT

WiFi running extremely slow

Re: How do I book an engineer appointment?

XRaySpeX — Wed, 01 Oct 2025 20:47:38 GMT

@Mackenziefarrel : Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing but it won't be actioned until the morning.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: How do I book an engineer appointment?

Anna7272 — Sat, 17 Jan 2026 23:31:46 GMT

I need an engineer to installed my ee broadband as the first one never showed up

Re: How do I book an engineer appointment?

XRaySpeX — Sun, 18 Jan 2026 04:14:49 GMT

@Anna7272 : You need to call CS to rebook it.

Re: How do I book an engineer appointment?

Honeyz — Sat, 18 Apr 2026 11:35:01 GMT

I lost my phone, I don't have a means of calling EE and they don't have a shop near me, is there is way to request a call on another number which I'm unable to make calls from? How can I get support from EE.

Re: How do I book an engineer appointment?

XRaySpeX — Sat, 18 Apr 2026 13:58:00 GMT

@Honeyz : You could try texting HELP to 150 for a call-back.