topic Re: EE Smart Router Manager remove devices in Broadband & Landline

EE Smart Router Manager remove devices

botty_1963 — Tue, 27 Jun 2023 15:30:57 GMT

When I look at the wireless I have quite a number of unknown devices showing green, so connected and therefore I cannot remove them. Is there any way of removing them as I have no idea whether they are genuine connections or not, and I don't really want to have to change the password as I will have lots of known devices to reconnect.

I have also noticed that my Pixel 6 phone is showing there as four connections, but I have had it powered off for the last hour to test.

Re: EE Smart Router Manager remove devices

XRaySpeX — Tue, 27 Jun 2023 15:58:37 GMT

You may only remove disconnected greyed-out devices.

Can't you tell what they are by looking up their MACs?

Why would changing your pwd help you?

Re: EE Smart Router Manager remove devices

Loopylass — Sat, 05 Aug 2023 07:04:35 GMT

But how do we remove the grey ones? I have lots of ones I want to delete like old phones, old devices but cannot figure out how to do it in the EE home app for the router

Re: EE Smart Router Manager remove devices

XRaySpeX — Sat, 05 Aug 2023 07:13:56 GMT

@Loopylass : You do it on the router itself.

Re: EE Smart Router Manager remove devices

Loopylass — Sat, 05 Aug 2023 07:16:08 GMT

Ahhh okay thanks, I’m not fantastic at that sort of stuff, would you be able to give a little instructions on how to do it from the router itself? Thanks in advance

Re: EE Smart Router Manager remove devices

XRaySpeX — Sat, 05 Aug 2023 08:40:41 GMT

@Loopylass : Go to Advanced Settings > My Network > My Devices & Remove any grey device you want.

Re: EE Smart Router Manager remove devices

Wavydavy — Sat, 05 Aug 2023 17:44:26 GMT

I have exactly this problem but can’t figure out how to remove unwanted connections. Please can someone help I am losing the will to live!

Re: EE Smart Router Manager remove devices

XRaySpeX — Sat, 05 Aug 2023 17:47:40 GMT

@Wavydavy : Just read the answer I gave just above your post.

Re: EE Smart Router Manager remove devices

Loopylass — Sat, 05 Aug 2023 17:51:53 GMT

I don’t have advanced setting on the EE app for the router box.

Re: EE Smart Router Manager remove devices

XRaySpeX — Sat, 05 Aug 2023 18:01:43 GMT

@Loopylass : No, not the app! Login to the router itself.

Re: EE Smart Router Manager remove devices

Chris_B — Sat, 05 Aug 2023 19:53:48 GMT

@Loopylass @Wavydavy If you have the the white router you can not remove them. Only a factory reset will remove them.

Re: EE Smart Router Manager remove devices

XRaySpeX — Sat, 05 Aug 2023 20:04:01 GMT

Then, @Chris_B , why is there a "Remove" button against them all?

Re: EE Smart Router Manager remove devices

Chris_B — Sun, 06 Aug 2023 07:16:05 GMT

@XRaySpeX There isn’t on my router. That’s the white smart router. Unless there’s been an update that I’ve not received yet.

Re: EE Smart Router Manager remove devices

XRaySpeX — Sun, 06 Aug 2023 10:10:41 GMT

@Chris_B : Ah, there was in FYI: EE's New Smart WiFi Router UI Admin Interface . Thanks for info.

@Loopylass , @Wavydavy : That settles it!

Re: EE Smart Router Manager remove devices

Loopylass — Sun, 06 Aug 2023 10:19:28 GMT

Mines is a black router

Re: EE Smart Router Manager remove devices

XRaySpeX — Sun, 06 Aug 2023 10:22:13 GMT

@Loopylass : That's a Smart Hub. You can Remove devices on that.

Re: EE Smart Router Manager remove devices

Laudux — Tue, 22 Aug 2023 18:11:59 GMT

Hi please can you help. I don't seem to have the remove button when I open up each device or look at my device list. Also tried a factory reset from the router and nothing changes and all devices stay attached. Can you advise

Re: EE Smart Router Manager remove devices

XRaySpeX — Tue, 22 Aug 2023 18:14:48 GMT

@Laudux : Which router do you have? As found above, you can on the black Smart Hub but not on the white Smart Router.

Re: EE Smart Router Manager remove devices

Laudux — Tue, 22 Aug 2023 18:24:03 GMT

A black one but can't see the button to remove the device

Re: EE Smart Router Manager remove devices

Laudux — Tue, 22 Aug 2023 18:29:13 GMT

I've logged in initially on my phone and there's no remove button but it's appeared when I logged on using a different device to the route. Thanks for your support