topic I have EE Broadband and need my account number in Broadband & Landline

I have EE Broadband and need my account number

Paul45T — Mon, 11 Mar 2024 20:57:17 GMT

Good evening

I've got broadband and need to know what my account number is, can anyone help?

Thanks

Paul

Re: I have EE Broadband and need my account number

XRaySpeX — Mon, 11 Mar 2024 22:26:36 GMT

It should be in your Welcome email.

Re: I have EE Broadband and need my account number

Paul45T — Wed, 13 Mar 2024 20:25:46 GMT

Good evening

Can someone please help as I've never been notified of this.

I've already phoned EE and they couldn't help me (find that strange) and told me to visit my local store, but they didn't provide it to me either.

Thanks

Paul

Re: I have EE Broadband and need my account number

Paul45T — Thu, 14 Mar 2024 13:47:16 GMT

Good evening

Can someone please help as I've never been notified of this. I've already phoned EE and they couldn't help me (find that strange) and told me to visit my local store, but they didn't provide it to me either.

As much as I like being a customer of EE, I find their website very difficult to use, the profile section on the website, doesn't actually tell you what plan you're on and the monthly cost etc. It's not always user-friendly and find myself going round in circles, forever being asked to login when I click on another part/section and never know where I'm up to with it and end up wasting my time and getting confused. In my opinion it needs looking at and making more straightforward.

Thanks

Paul

Re: I have EE Broadband and need my account number

bobpullen — Thu, 14 Mar 2024 15:20:55 GMT

In may case, I can see the account number by logging into my account at ee.co.uk and clicking the 'Bills & Payments' link in the horizontal navigation pane: -

From there, if I then click the 'See your full broadband bill' hyperlink under the Broadband & TV section, then I'm presented with a page that has my account number under the 'Your bills' heading: -

Re: I have EE Broadband and need my account number

XRaySpeX — Thu, 14 Mar 2024 15:46:08 GMT

@bobpullen : To see your BB bills in the way you say, you 1st have to link your BB contract to your EE a/c for which you need its a/c no. Chicken & egg!

Re: I have EE Broadband and need my account number

bobpullen — Thu, 14 Mar 2024 16:00:33 GMT

@XRaySpeX - ah, I see! I didn't even consider the why to be honest 🙄

Re: I have EE Broadband and need my account number

XRaySpeX — Thu, 14 Mar 2024 16:04:28 GMT

@bobpullen : Do you remember how you 1st got your EE BB a/c no. I got mine from a Welcome email.

Re: I have EE Broadband and need my account number

Paul45T — Thu, 14 Mar 2024 16:22:37 GMT

I can't no, I save all my important emails and for some reason I have never received anything from EE that contains the account number , just what the speeds are and the monthly price.

Re: I have EE Broadband and need my account number

XRaySpeX — Thu, 14 Mar 2024 16:38:24 GMT

I was asking @bobpullen

Re: I have EE Broadband and need my account number

Paddy-B — Thu, 14 Mar 2024 17:14:00 GMT

Hi @Paul45T,

Thank you for posting. If you log in to your My EE account are you able to view your Bills? If you click download bill, you'll find the account number on the top of the page over to the right-hand side.

Thanks,

Paddy

Re: I have EE Broadband and need my account number

bobpullen — Fri, 15 Mar 2024 08:36:54 GMT

@XRaySpeX wrote:
@bobpullen : Do you remember how you 1st got your EE BB a/c no. I got mine from a Welcome email.

Not 100%, but I do recall contacting support for help with it.