topic App doesn't load wifi controls in Broadband & Landline

App doesn't load wifi controls

ColinGillies — Mon, 11 Mar 2024 16:32:02 GMT

Hi. It's been over 3 months and the App doesn't allow me to set up or manage wifi controls. I just get this message saying "We can't load this information... Not your fault, it's ours. Try again or give it another go later". I've been trying again for months! Can anyone help?

Re: App doesn't load wifi controls

ColinGillies — Mon, 12 Feb 2024 14:59:12 GMT

Hi. Third month with EE and haven't had it working yet. One of the appeals of joining EE was the ability to have control over various devices through the app.

Re: App doesn't load wifi controls

ColinGillies — Mon, 04 Mar 2024 17:07:52 GMT

Yeah. I’ve been with EE since December and it hasn’t worked since. It’s a shame because it was part of the reason I signed up.

Re: App doesn't load wifi controls

Leon380 — Mon, 04 Mar 2024 18:20:08 GMT

Yea they are really struggling to get this sorted the past 4 months. I wonder if it’s something they just can’t fix. Strange for such a big company and the huge importance of protecting kids online.

Re: App doesn't load wifi controls

asteaman — Fri, 15 Mar 2024 15:57:58 GMT

Same here, since Nov 23 no wifi controls.I purchased my package because of this special control feature.

Re: App doesn't load wifi controls

gregg1908 — Wed, 03 Apr 2024 18:14:01 GMT

It’s not worked for over three months correct. I lodged a complaint and they closed my case unsolved as they could not cure it . App doesn’t work .

Re: App doesn't load wifi controls

asteaman — Wed, 03 Apr 2024 19:32:41 GMT

Did you get a dead lock letter to go to the Ombudsman,

Did they offer you the option to leave the contract

Re: App doesn't load wifi controls

qucharsky — Wed, 03 Apr 2024 21:24:00 GMT

I’ve been waiting since November and still not working. I was lucky and was offered to leave penalty free but some people reported going to ombudsman and failing. So it seems it’s a bit of a mixed bag and depends on who deal with your complaint. Some fixes have been made like new router firmware and new EE app update on App Store (iOS) and some people reported it works but some like me still waiting. My EE guide claims more fixes are due 10th of April. Its unfortunate as so far my speeds have been excellent without a day of issues but this whole experience has definitely been tainted by the app issues as it was a big selling point…

Re: App doesn't load wifi controls

asteaman — Wed, 17 Apr 2024 14:57:47 GMT

After the lastest update reported to have fixed the issues regarding wifi controls I can report its still not working for me

Re: App doesn't load wifi controls

MBH2 — Tue, 28 May 2024 18:49:24 GMT

Do EE monitor this community? If so can they maybe respond to this! It’s one of the main reasons I signed up & it’s never worked properly!!

CAN WE PLEASE GET AN ANSWER. EE????

Re: App doesn't load wifi controls

Ashnatlucy — Sun, 30 Jun 2024 08:45:37 GMT

From a legal view EE could be in breach of contract under the sale of goods act, faulty goods or the service there advertising isn't fit for purpose. I've been a customer for years previously Orange. I have 4 mobile phone contracts, broadband, it's a disgrace the service there providing. I've tried uninstalling the app, it seems to work for that one log in then your get the pause and refuses to load. I've given up and looking at an early exit with the help from the ombudsman.

Re: App doesn't load wifi controls

lmatthews85 — Tue, 13 Aug 2024 08:24:11 GMT

Same.

Re: App doesn't load wifi controls

gdearman — Wed, 25 Sep 2024 21:45:01 GMT

Nope same mines been about 6 months now and it’s what I was after using so very disappointing