topic Backup on SH31B router in Broadband & Landline

Backup on SH31B router

Tim080324 — Mon, 11 Mar 2024 15:43:21 GMT

Good day as I am new to EE from BT, I used to use a Netgear Router but for some reasons it is blocked now, can someone please tell me how to backup the SH31B router? Thanks in advance!

Re: Backup on SH31B router

XRaySpeX — Mon, 11 Mar 2024 16:43:21 GMT

You can't! There is no Backup/Restore functionality on the SH+.

There is no reason for a Netgear router to be blocked on Full Fibre BB. It might not be able to make use of full speeds.

Re: Backup on SH31B router

Tim080324 — Tue, 12 Mar 2024 10:18:45 GMT

Thank you for the reply, I really appreciate it! Shame there's no backup and oh when my EE router got a FW update it erased all the settings, I lost all my WiFi enabled devices. As for the Netgear router, I have tried it multiple times it will not connect there is no Internet traffic! Thanks have a great day!

Re: Backup on SH31B router

XRaySpeX — Tue, 12 Mar 2024 11:56:10 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.