topic Re: Who am I with? in Broadband & Landline

Who am I with?

Andymanj77 — Sat, 09 Mar 2024 15:04:34 GMT

To get my broadband I called BT. All the emails since tho are from EE. My router is EE, my balance is showing in the EE app. Yet EE won’t talk to me because it’s a BT account number. So I call BT. They won’t talk to me cause they say it’s an EE account number. What’s going on? 😞

Re: Who am I with?

Chris_B — Sat, 09 Mar 2024 16:18:53 GMT

@Andymanj77 Who’s billing you ? And did you request a refund from who ever is billing you because they both say it’s nothing to do with them.

Re: Who am I with?

Andymanj77 — Sat, 09 Mar 2024 16:41:24 GMT

EE is billing me. But tell me it’s a BT account number so to go to them. It makes no sense 😞

Re: Who am I with?

Mustrum — Sat, 09 Mar 2024 20:17:27 GMT

@Andymanj77 which account number are you using, where do you see it?

Which number are you calling to speak to EE

What problems are you having? Anything we can help you with?

Re: Who am I with?

Andymanj77 — Sat, 09 Mar 2024 20:59:29 GMT

My account number starts with GB followed by 8 digits.
the phone number is 0800 079 8586

Re: Who am I with?

Andymanj77 — Sat, 09 Mar 2024 21:08:09 GMT

My account number starts with a GB then 8 digits. The number I call is the number the app gives me. 0800 079 8586

Re: Who am I with?

Mustrum — Sun, 10 Mar 2024 10:04:55 GMT

@Andymanj77 OK, the number is EE but your account number seems odd - is that from an EE invoice?

Re: Who am I with?

F8talfury — Sun, 10 Mar 2024 10:20:13 GMT

Ok all new EE broadband number start GBxxxx if you ring the number it'll divert you to the older teams normally BT broadband billing / support. If it shows in the EE app when you ring tell them its NEW EE and they'll transfer you to the correct team (I've had to do it every call and its a pain in the **bleep** and I've had the argument with the teams about it many times).

Hope that helps.