topic Re: Activation in Broadband & Landline

Activation

Stu105 — Sat, 09 Mar 2024 19:02:17 GMT

92 days I’ve been waiting for a connection, all because open reach messed. This is my problem how?
promise after promises. Yet still no service.

Re: Activation

Robbie-Mac — Sat, 09 Mar 2024 19:25:33 GMT

Good evening @Stu105

Welcome to the EE Community and thank you for your post!

I am sorry for the delay with your order. That's a very long time to be waiting for a connection. We can pick up from here and find out what's causing the hold up. We'll also case manage your complaint from here until you tell us you're happy everything is fully resolved.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you.

Thanks,

Robbie

Re: Activation

Stu105 — Sat, 09 Mar 2024 20:16:08 GMT

Sorry Robbie. No offence, I’m seriously done with talking. Hours after hours I’ve spent on phone. Lost work time for missed appointments.
I’ve had to take it further.
thanks for messaging anyways