topic I have tried to cancel my landline in Broadband & Landline

I have tried to cancel my landline

C1L — Sat, 09 Mar 2024 09:50:00 GMT

I have just spent 15 minutes trying to cancel my landline. Passed from pillar to post.

Re: I have tried to cancel my landline

Schockwave — Sat, 09 Mar 2024 11:30:45 GMT

Hello @C1L ,

Welcome to the community,

You would need to speak to accounts for the broadband team, they should be able to sort this out.

Re: I have tried to cancel my landline

XRaySpeX — Sat, 09 Mar 2024 12:08:33 GMT

Are you trying to cancel your BB at the same time or are you trying to keep your BB but w/out having a landline no.? If the latter, you need to undertake an upgrade/regrade of your BB plan.

Re: I have tried to cancel my landline

Bert48 — Thu, 15 Aug 2024 16:01:24 GMT

I want to do the same and have an email from EE to say I could do it after I had completed my contract renewal which was an upgrade.

I have no use for a landline, have not made any calls for the five years I have lived at this property, never answer the phone when it rings as no-one knows our number!!!