topic Re: Someone took my EE landline. EE didnt inform me. I have no landline or internet in Broadband & Landline

Someone took my EE landline. EE didnt inform me. I have no landline or internet

Dickie66 — Fri, 08 Mar 2024 12:30:11 GMT

Re: Someone took my EE landline. EE didnt inform me. I have no landline or internet

Chris_B — Fri, 08 Mar 2024 13:00:37 GMT

@Dickie66 And have you called customer services about this ?

Re: Someone took my EE landline. EE didnt inform me. I have no landline or internet

Dickie66 — Fri, 08 Mar 2024 13:04:21 GMT

Yes, they said it was their fault, but it has gone past the the point of no return. We have no landline. Wifi goes tonight. They also now say they dont support our part copper/fibre line (even though our new EE contract is aonly 2 weeks old) , and so have passed us to BT for a new packagae. And they can't gauarntee when we will get new BT line, becuase that is OpenReach job. So we may be offgrid until marhc 19th. And I'm an emergeny contact for my mum who has Alzhimers!

Re: Someone took my EE landline. EE didnt inform me. I have no landline or internet

uvarvu — Fri, 08 Mar 2024 13:23:31 GMT

Go to Better Internet Dashboard (bidb.uk) and see if an alt-net is available in your area. If so then you'll get a superior package at far less cost.

Re: Someone took my EE landline. EE didnt inform me. I have no landline or internet

Chris_B — Fri, 08 Mar 2024 13:39:31 GMT

@Dickie66 Wow. You seemed to of just accepted this.

Re: Someone took my EE landline. EE didnt inform me. I have no landline or internet

Dickie66 — Fri, 08 Mar 2024 13:49:31 GMT

Chris, there is absolutely nothing I can do. EE cannot / will not resolve it (apart from try to expedite the new BT order). OK - I can try an buy a dongle form another mobile provider with better coverage (my EE mobile only has 1 bar 4g at home) to see me through for the days I will be offline.

Re: Someone took my EE landline. EE didnt inform me. I have no landline or internet

Dickie66 — Fri, 08 Mar 2024 13:53:00 GMT

Apparanlty its called "slamming" where someone asks for a new line, but uses your house address by mistake. I guess someone could do it maliciously aswell...?