topic Re: Game mode ? in Broadband & Landline

Game mode ?

NursallJ — Wed, 06 Mar 2024 19:17:41 GMT

Hi I must be missing some thing but where is the game and work mode ? Can’t see it I. The app

plus when I try and activate my Xbox game subscription get error page in the app and same when I try and activate the discovery plus in the app just keeps going back to active now ;(

Re: Game mode ?

Neil-O — Wed, 06 Mar 2024 19:54:56 GMT

Hi @NursallJ Welcome to the community and thanks for posting, have you taken out the EE Wifi enhancer extra with your New EE broadband plan?

The Xbox game pass needs to be claimed on the EE website and not the app.

Thanks

Neil

Re: Game mode ?

NursallJ — Fri, 08 Mar 2024 10:31:49 GMT

yes took out the top BB package and will try on the website again as cant activate the discovery plus also 😞

Re: Game mode ?

NursallJ — Fri, 08 Mar 2024 10:36:42 GMT

i've managed to sort the discovery but there no option on line to active my game pass only buy one only show on the app ?

Re: Game mode ?

Neil-O — Fri, 08 Mar 2024 14:11:57 GMT

@NursallJ I'll send you a private message so you can get in touch with your details and I'll be happy to help.

Thanks

Neil

Re: Game mode ?

Xjudex — Tue, 21 May 2024 12:17:43 GMT

Did you manage to do the game/work mode as I'm having the same trouble. It's not in WiFi controls in the app

Re: Game mode ?

Neil-O — Tue, 21 May 2024 14:39:27 GMT

@Xjudex do you have the wifi enhancer add-on? You need to add this to your subscription to use the game/work mode features.

Thanks

Neil

Re: Game mode ?

ernestbates — Thu, 23 May 2024 12:08:40 GMT

Hey!

No Need to Worry about Broadband Landline and Very Amazed to Know!

Best of Luck!

Re: Game mode ?

Nickz232 — Sat, 24 Aug 2024 18:55:11 GMT

I can’t find it either

Re: Game mode ?

JoePD — Thu, 19 Sep 2024 11:22:18 GMT

Hi Nickz232, ever get it rosolved? I’ve had 3 calls over the past 2 weeks with ee where the say it will be sorted over the next 48 hrs, but nothing appears.

Re: Game mode ?

Leanne_T — Thu, 19 Sep 2024 14:40:47 GMT

Hi there @JoePD

Welcome to the community.

Have you taken out the EE Wifi enhancer extra with your broadband plan?

Leanne.

Re: Game mode ?

JoePD — Thu, 19 Sep 2024 19:22:15 GMT

Hi @Leanne_T - I’m advised by the ee help desk that I have - though I can’t see away of checking via my account at the moment

Re: Game mode ?

Leanne_T — Fri, 20 Sep 2024 09:41:54 GMT

I see, thanks for coming back to me @JoePD

As the 48 hours have passed, I would suggest getting back in touch with our tech guides to get this looked into in more detail.

Let me know how you get on 🙂

Leanne.

Re: Game mode ?

JoePD — Tue, 24 Sep 2024 20:58:01 GMT

Hi @Leanne_T thanks for your encouragement. I’ve not been around to call from home recently, but caught up with a guide yesterday. They’re rebuilding my account/package (I not sure of exactly what that means) and expect it to be working on Friday - fingers crossed.

Re: Game mode ?

Debbie_G — Wed, 25 Sep 2024 08:39:36 GMT

Thanks for letting us know @JoePD.

Please keep us updated with how you get on.

Debbie 🙂