topic I am having trouble pairing my ee smart router with my ee wifi extender in Broadband & Landline

I am having trouble pairing my ee smart router with my ee wifi extender

Mikey1963 — Thu, 07 Mar 2024 21:02:06 GMT

I am having trouble pairing my ee smart router with my ee wifi extender the pair just will not connect with one another either by wps button or ethernet cable. i get the flashing blue light on both but then the wifi extender just goes back to red once they have both timed out.

Any help in this matter would be most appreciated.

Re: I am having trouble pairing my ee smart router with my ee wifi extender

bobpullen — Fri, 08 Mar 2024 00:50:01 GMT

What are the model identifiers of each device (hub and extender)? You should find them on the label on the underside.

Re: I am having trouble pairing my ee smart router with my ee wifi extender

Mikey1963 — Fri, 08 Mar 2024 09:11:09 GMT

Not too sure what you mean by model identifier?? My hub has just got the network & password + admin p/w for hub manager & the wifi extender just says smart wifi disc but both are EE.
Kindest Regards...

Re: I am having trouble pairing my ee smart router with my ee wifi extender

Physicsboy — Tue, 21 May 2024 15:55:07 GMT

I have the same problem. Brand new Smart WIFI' box won't pair with my BT Hub 3. Flashes blue then goes flashing red. Did a factory reset and no different. Any ideas or I'm going to cancel my £5/month for my useless box (if I can)!

Re: I am having trouble pairing my ee smart router with my ee wifi extender

JimM11 — Tue, 21 May 2024 16:49:12 GMT

@Physicsboy Here is the help section, related to EE, so you may have to find similar as you mention BT?

Fix Problems with Smart WiFi | Help | EE

Re: I am having trouble pairing my ee smart router with my ee wifi extender

Physicsboy — Sat, 25 May 2024 13:18:58 GMT

Not really but thanks for trying. I actually have a BT Smart Hub 2 (not 3) and after trying a couple of times with the WiFi extender next to the hub and following the pairing instructions with no success, I plugged the 2 together with an ethernet cable. A couple of pairing tries later and it finally paired with a solid blue light. No idea why!

Re: I am having trouble pairing my ee smart router with my ee wifi extender

JR1097 — Fri, 01 Aug 2025 09:54:58 GMT

I am having same problem does anyone at EE know a solution

Re: I am having trouble pairing my ee smart router with my ee wifi extender

JimM11 — Fri, 01 Aug 2025 09:58:13 GMT

@JR1097 Use the cable method from the link below, and leave it connected that way for 24 hours.....

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi
https://ee.co.uk/help/broadband/fix-problem/fix-problems-with-smart-wifi

Re: I am having trouble pairing my ee smart router with my ee wifi extender

Mustrum — Fri, 01 Aug 2025 10:02:58 GMT

@JR1097 wrote:
I am having same problem does anyone at EE know a solution

What same problem? There have been a few mentioned already on this thread.

If it is trying to get a BT Hub to connect to an EE Extender chances are they will not - but what router model are you using and what extender?