topic Re: Why can’t I get access to Ee broadband control via app as an Ee mobile customer? in Broadband & Landline

Why can’t I get access to Ee broadband control via app as an Ee mobile customer?

RichHannam — Wed, 06 Mar 2024 20:04:42 GMT

Why can’t I see broadband controls in the Ee app as an existing Ee mobile customer? I’ve call CS so many time and am told the same thing - try again in a day or so- but weeks on, nothing. Should I be paying full price for broadband without access to control or bills? I specifically want to be able to use the app to control device access for my kids. Can someone either link the accounts or give me an honest answer PLEASE.

Re: Why can’t I get access to Ee broadband control via app as an Ee mobile customer?

Chris_B — Wed, 06 Mar 2024 21:19:01 GMT

@RichHannam Can you access your bills via your online EE account?

Try THIS

And what BB router do you have ? It’s only the newest routers that have control via the App.

Re: Why can’t I get access to Ee broadband control via app as an Ee mobile customer?

RichHannam — Wed, 06 Mar 2024 22:01:23 GMT

I can’t access broadband bills, only mobile and I have the latest EE router 1.6GB plan capable.

Re: Why can’t I get access to Ee broadband control via app as an Ee mobile customer?

Ashturn1 — Thu, 25 Apr 2024 17:17:11 GMT

I can’t either. I can’t get on the mobile app either to share my data with my kids. Stuck on hold on phone. I pay a lot of money like we all do for easy access to do these things is there a problem EE ?

Re: Why can’t I get access to Ee broadband control via app as an Ee mobile customer?

XRaySpeX — Thu, 25 Apr 2024 17:40:22 GMT

Well, @Ashturn1 , you can't get WiFi Controls when you ain't got EE New BB.

Re: Why can’t I get access to Ee broadband control via app as an Ee mobile customer?

LouiseS87 — Mon, 23 Sep 2024 14:16:41 GMT

Having the same problem did you ever get this rectified?