topic Re: Email confirmation for joining in Broadband & Landline

Email confirmation for joining

Sammyf90 — Wed, 06 Mar 2024 19:37:18 GMT

Hi all,

I just changed my broadband this afternoon to ee, and I haven't received an email regarding joining or anything, I'm wondering how long it takes to get an email through as I'm worried they might have taken down the wrong email address over the phone.

Many thanks!

Re: Email confirmation for joining

Neil-O — Wed, 06 Mar 2024 20:09:25 GMT

Hi, @Sammyf90 it should have arrived quickly after the order was placed. Have you checked your junk/spam folder?

Thanks

Neil

Re: Email confirmation for joining

Sammyf90 — Wed, 06 Mar 2024 20:18:19 GMT

Yes I've been checking my junk and there's been nothing

Re: Email confirmation for joining

Neil-O — Wed, 06 Mar 2024 20:37:55 GMT

Hi @Sammyf90 thanks for checking, it does sound like a mistake with the email address. I'll send you a private message so you can get in touch with the community support team and we'll be happy to help.

Thanks

Neil