https://community.ee.co.uk/t5/Broadband-Landline/Just-had-full-fibre-installed-but-no-connection-after-an-hour/m-p/1365040#M90284 <P>Hopefully they will get your service back up and running soon.</P> Wed, 06 Mar 2024 08:15:18 GMT Mustrum 2024-03-06T08:15:18Z https://community.ee.co.uk/t5/Broadband-Landline/Just-had-full-fibre-installed-but-no-connection-after-an-hour/m-p/1364900#M90271 <P>I’ve just had my EE broadband upgraded to FFTP was working when engineer left but after an hour the PON light on the router is flashing green . Rang EE but seem to get BT who then have to contact EE very confusing 🤷‍<span class="lia-unicode-emoji" title=":male_sign:">♂️</span><span class="lia-unicode-emoji" title=":face_with_tears_of_joy:">😂</span>. Text EE get callback says hi I’m BT then says no I’m EE🤷‍<span class="lia-unicode-emoji" title=":male_sign:">♂️</span>. Any way &nbsp;I’m shocked they say I have to wait ,terrible organisation that the internet service is lost while it seems an accounts verification issue hopefully. Is this Normal that internet service is lost for a long period if so why ?</P> Tue, 05 Mar 2024 20:27:20 GMT https://community.ee.co.uk/t5/Broadband-Landline/Just-had-full-fibre-installed-but-no-connection-after-an-hour/m-p/1364900#M90271 Paul221345 2024-03-05T20:27:20Z https://community.ee.co.uk/t5/Broadband-Landline/Just-had-full-fibre-installed-but-no-connection-after-an-hour/m-p/1365040#M90284 <P>Hopefully they will get your service back up and running soon.</P> Wed, 06 Mar 2024 08:15:18 GMT https://community.ee.co.uk/t5/Broadband-Landline/Just-had-full-fibre-installed-but-no-connection-after-an-hour/m-p/1365040#M90284 Mustrum 2024-03-06T08:15:18Z