topic Re: Wifi controls not working in Broadband & Landline

Wifi controls not working

MLow1996 — Thu, 29 Feb 2024 17:54:56 GMT

Hi I’ve recently got wifi with Ee and can’t access wifi controls

Re: Wifi controls not working

Sowlar — Thu, 29 Feb 2024 20:46:15 GMT

Having the same issue. Although mine is telling me it is because I am not connected to my home WiFi which I am. 💁‍♂️

Wifi is working fine but still not able to access WiFi controls.

Re: Wifi controls not working

asteaman — Sat, 02 Mar 2024 19:54:15 GMT

I've been having the same issue since Nov 23.My complaint concerning no Wifi Controls has been escalated up to executive complaints since 14 Feb 24.Todate I've been informed that up dates to the app(android and OS)have fixed the issues concerning wifi controls.Well not for me still not working,no matter how many times I turn the Hub off and on and delete and reinstall the ee app on various devises.

I wonder how many other ee customers are suffering the same issue,or is it just effecting BT customers who have switched over.

Re: Wifi controls not working

Angelis90 — Sat, 02 Mar 2024 20:54:09 GMT

I still can't access mine and I'm an old ee customer.

Re: Wifi controls not working

Sowlar — Sun, 03 Mar 2024 19:09:50 GMT

No not just old BT customers as I've only had EE for 3months and have never been with BT.

Re: Wifi controls not working

XRaySpeX — Sun, 03 Mar 2024 19:50:20 GMT

It's now not affecting me, a legacy EE Fibre Plus (FTTC) cust. Not so long ago it used to show Manage & WiFi Controls (not relevant to legacy users) but it then failed with "You don't have permission to access this" (a nonsense since it wasn't even relevant). Now with the latest update that has gone away & the EE app now acts for me as it used to do before all this EE New BB folderol.

Re: Wifi controls not working

qucharsky — Mon, 18 Mar 2024 23:30:16 GMT

Multiple sources were told by agents including me that an official fix is due to be rolled out on 25th let’s hope this works otherwise there will be violence 😹

Re: Wifi controls not working

Sowlar — Tue, 19 Mar 2024 10:52:40 GMT

Let's hope so! I have even tried accessing the router via the pc and it just spins doesn't even ask me for login details.

What don't EE want me to see 🤣