topic Re: EE app instructions in Broadband & Landline

EE app instructions

hawkeye471 — Thu, 29 Feb 2024 08:24:27 GMT

I have repeatedly tried to merge my phone and broadband with no success. It takes me to a faulty page and any broadband query is met with "broadband is not available in your area ( well miracles do happen as I've had it for over 5 years)

As my contract expires soon(£27 monthly) EE offers me the only service available @£70monthly.

Confused ? Well you should be.

Re: EE app instructions

XRaySpeX — Thu, 29 Feb 2024 08:45:59 GMT

@hawkeye471 : These BB contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the non-discounted price on a rolling 14-days' notice basis until you explicitly migrate, cancel or upgrade.

Re: EE app instructions

hawkeye471 — Thu, 29 Feb 2024 11:54:50 GMT

Thanks for the unnecessary lesson in irrelevant jargon. This is about an app that hasn't really worked for years.

Re: EE app instructions

XRaySpeX — Thu, 29 Feb 2024 12:00:27 GMT

Your OP wasn't entirely about the app. I addressed the bit about your contract "expiring". You don't need to take the expensive offered service. You may continue as you are.