topic Contract length left in Broadband & Landline

Contract length left

BorisAk — Wed, 28 Feb 2024 17:58:28 GMT

Hello,

I am currently outside of the UK and would like to find out how long I still have left on my contract and by when I would need to inform EE should I wish to cancel.

Since I cannot call at the moment, what is the best way to go about this?

Thanks,
Boris

Re: Contract length left

Chris_B — Wed, 28 Feb 2024 19:10:44 GMT

@BorisAk The only way is to speak with customer services. Alternatively have you kept your emails for when you took this out ? As they are dated.

Re: Contract length left

BorisAk — Wed, 28 Feb 2024 19:35:04 GMT

Appreciate the response.

I don't have the emails - it has been a while since I took it out...

So I would have to incur costs to find this information out by calling? I am away for a good 2 months and would not like my contract to automatically renew in that period... Would be great if I can have an EE representative reply here to see if there is another way. Every other service at least has a chat or email to assist with this - EE is quite far behind here.

Re: Contract length left

XRaySpeX — Wed, 28 Feb 2024 20:32:51 GMT

There is no Live Chat for BB.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Contract length left

juiceof2limes — Thu, 29 Feb 2024 11:10:44 GMT

You can find your contract end date by logging into the EE site and going to "Manage Your Broadband". Works for me.

Re: Contract length left

XRaySpeX — Thu, 29 Feb 2024 11:23:45 GMT

@juiceof2limes : Where under "Manage Your Broadband"? I don't see it.

Re: Contract length left

juiceof2limes — Thu, 29 Feb 2024 12:02:15 GMT

Do you see "Manager Your Broadband"?

For me, if I click that, it then goes to "Your plans" screen where it lists "Broadband", "Gaming", "Digitial Home phone". If I click on "Manage Broadband" option, it displays my plan details, cost per month, duration and speeds guarantees etc.

Re: Contract length left

XRaySpeX — Thu, 29 Feb 2024 12:11:18 GMT

Yes, @juiceof2limes , but I assume as I'm on EE legacy BB I see none of that.

Re: Contract length left

juiceof2limes — Thu, 29 Feb 2024 12:56:12 GMT

Ah right, then that must be the case. The OP didn't say if new or legacy BB either.

Re: Contract length left

Chris_B — Thu, 29 Feb 2024 13:34:18 GMT

@juiceof2limes I would say it’s legacy as the original question about how long is left. You wouldn’t ask that if it has just started. New BB only started last year

Re: Contract length left

juiceof2limes — Thu, 29 Feb 2024 13:37:33 GMT

That is a fair point 😄