topic Re: Moved from BT, Multiple account ID's, Can't sign into account in Broadband & Landline

Moved from BT, Multiple account ID's, Can't sign into account

Profile closed — Tue, 13 Feb 2024 17:45:17 GMT

Hello, we recently switched from BT FTTP to EE FTTP, we made an EE account after getting an email to do so but get this error message anytime we try and sign in:

We have 2 different emails from EE with 2 different account numbers, the first ending in 66 then the latest one ending in 86.

Has our email been linked to the old account ID so we are unable to sign in? A similar thing happened to us when we were with BT.

Re: Moved from BT, Multiple account ID's, Can't sign into account

Daniel-S — Wed, 14 Feb 2024 16:08:10 GMT

Hi @Profile closed,

I'm sorry that you can't get through to your bills and packages.

Do you know which account number is the active one? It sounds like there may have been a couple of attempts getting you set up resulting in two accounts?

Thanks,

Daniel-S

Re: Moved from BT, Multiple account ID's, Can't sign into account

Profile closed — Wed, 14 Feb 2024 16:30:46 GMT

Hello @Daniel-S we believe the latest one ending in 86 is the current one. I have sent you a DM will all the details.

Re: Moved from BT, Multiple account ID's, Can't sign into account

Daniel-S — Wed, 14 Feb 2024 16:33:33 GMT

Thank you @Profile closed.

We will need a bit more info to contact you. Could you send a contact number by private message too, please?

It may take us about 5 working days before we get back to you but we 100% will.

Thank you

Daniel-S

Re: Moved from BT, Multiple account ID's, Can't sign into account

Profile closed — Wed, 14 Feb 2024 16:59:46 GMT

Updated @Daniel-S 👍

Re: Moved from BT, Multiple account ID's, Can't sign into account

Profile closed — Tue, 27 Feb 2024 07:06:07 GMT

@Daniel-S the issue is still not fixed, we cannot sign into the EE account.

Re: Moved from BT, Multiple account ID's, Can't sign into account

Robbie-Mac — Tue, 27 Feb 2024 09:17:44 GMT

Hi @Profile closed

Thanks for posting back. Sorry for the problems you're having.

I am currently working on this for you and I'll have an update for you later today.

Thanks,

Robbie

Re: Moved from BT, Multiple account ID's, Can't sign into account

Profile closed — Thu, 29 Feb 2024 09:39:00 GMT

Error still persists, @Robbie-Mac just to confirm the email/EE account I'm having an issue with isn't linked to this forum account, I had sent @Daniel-S all the details.

Re: Moved from BT, Multiple account ID's, Can't sign into account

Profile closed — Thu, 07 Mar 2024 18:31:54 GMT

So we've been with EE for about 3-4 weeks now and not a single time have we been able to log into our accounts, surely this is breach of contract and I would be allowed to leave EE without any termination fee as they can't provide me with something as simple as being able to let me log into my own account to view bills and all details?

Re: Moved from BT, Multiple account ID's, Can't sign into account

Profile closed — Tue, 12 Mar 2024 14:48:06 GMT

@Robbie-Mac Do you think I will be able to access my EE account anytime within our 24 months contract?