topic Smart Hub 2023 Unable to remove devices in Broadband & Landline

Smart Hub 2023 Unable to remove devices

ClamMan — Mon, 26 Feb 2024 14:45:45 GMT

Hey,

I've recently moved over to EE and just set up my new Smart Hub (black one). I've got it all up and running but having issues with removing devices from the admin page on the router.

Wondering if this is just the norm for this router or if I'm missing something. I have logged in using the admin pass and able to see disconnected and connected devices with no option to remove. Was hoping to run a clean up process and making sure only my devices are left on the network going forward.

Any advice would be much appreciated.

Re: Smart Hub 2023 Unable to remove devices

bobpullen — Tue, 27 Feb 2024 01:55:43 GMT

What firmware version/hub are you using? Where are you seeing the devices you want to remove?

Re: Smart Hub 2023 Unable to remove devices

ClamMan — Wed, 28 Feb 2024 09:20:38 GMT

Hi,

Firmware version: r1.29.0-R-950306-PROD-83002

Product: SH31B

I've tried looking within the EE app and via the Hub Manager however it seems that I can view them and change a few settings but no option to remove devices.

Re: Smart Hub 2023 Unable to remove devices

monitorcurve — Wed, 28 Feb 2024 21:12:29 GMT

There's no way of removing devices via the Router page unfortunately, you have to do all the removing/renaming of devices via the app for some reason

in the app go to:

Manage -> WiFi Controls

Once it has finished loading all the sections with the green loading circles:

Then scroll down to Devices, and it should list connected and disconnected devices that have been on the network, you can scroll to the right for more devices.

Click on a device you want to remove, then click the three dots at the top right of the page, and click on "Forget this Device"

Repeat this process for every device that you want to remove.

Re: Smart Hub 2023 Unable to remove devices

CyP1 — Wed, 26 Nov 2025 21:35:43 GMT

And how do tou remove the device [which shows as online] when you need to re-install it?

Re: Smart Hub 2023 Unable to remove devices

CyP1 — Wed, 26 Nov 2025 21:37:55 GMT

"Forget this device" does not come up - device still shows as online - it is a floodlight camera that i need to re-install

Re: Smart Hub 2023 Unable to remove devices

JimM11 — Thu, 27 Nov 2025 12:00:29 GMT

@CyP1 18 month old post you used, and no doubt the app has gone through hundreds off changes by now, have you tried taking the device offline to see what the app say's?