topic Re: Activation day been and gone in Broadband & Landline

Activation day been and gone

Adlez — Fri, 25 Feb 2022 00:44:30 GMT

I've just moved into a house that already has FTTP so has an Openreach modem on the wall. Initially I gave the 22nd as the date of completion but was given the 24th. This has now been and gone and still I have nothing.

Has anyone else been in the same situation? How long did you take to get up and running in the end?

Re: Activation day been and gone

XRaySpeX — Fri, 25 Feb 2022 01:12:04 GMT

You will be entitled to Automatic compensation for delayed activation of your broadband and/or landline service.

Re: Activation day been and gone

Mustrum — Fri, 25 Feb 2022 10:20:04 GMT

@Adlez welcome to the forum.

Have you spoken to the Broadband care team? Have you been sent your own router or have they said to use the one that is there?

It may be that due to repair work after the recent storms your install has been delayed, give the care team a call.

Re: Activation day been and gone

Ray4850 — Mon, 26 Feb 2024 13:10:15 GMT

Hi have you had any joy, i am thinking of changing to EE for tv and bb

Re: Activation day been and gone

Adlez — Mon, 26 Feb 2024 13:32:39 GMT

This was two years ago 😀

Yes. I contacted them and they ended up giving me credit on my account as an apology.

I've had no faults so recommend EE. I have however, just last week, moved to Plusnet as it's a £20 a month saving over what I was paying for EE.