topic Broadband in Broadband & Landline

Broadband

Madoof85 — Sun, 25 Feb 2024 21:47:22 GMT

New to ee. Set up my broadband and followed all instructions, everything set up and connected. Now I cannot connect any device in the house to the new broadband, the new broadband isn't even an option for phones and iPads to connect. Anyone else had issues, more importantly has anyone got resolutions for this. Because it's doing my nut in

Re: Broadband

Neil-O — Mon, 26 Feb 2024 09:52:05 GMT

Hi, @Madoof85 I'm really sorry about that, can you try a factory reset of your Hub and let me know if that helps? If you have the Smart Hub Plus use the pin reset button beside the power button.

Neil

Re: Broadband

R4sutton — Sat, 12 Oct 2024 16:05:44 GMT

I did a suggested import from my previous broadband router. It did import all the devices to the new EE hub but also imported the old network name and password. I assume if I also run a Factory Reset of the EE Hub it will revert to the initial network name and password as set on the Settings Card?

Re: Broadband

XRaySpeX — Sat, 12 Oct 2024 16:57:34 GMT

Yes. The option to import the old router's WiFi settings is just a convenience for you so you wouldn't need to change the settings on your devices.