topic Re: Cancelled order reactivated in Broadband & Landline

Cancelled order reactivated

jimmyb1000 — Thu, 22 Feb 2024 17:07:00 GMT

I ordered 1.6 GB and the order was accepted back in January. I was subsequently told that I can’t have it as I’m with BT with sport.
no problem, I sent the equipment back. I’m abroad at the moment and I can’t call as it’s £3 a min. I’ve received a text and email to say an engineer is booked and my new service will be activated! I’ve managed to get through on text help but I’m not convinced that they will cancel the reactivated order. I don’t want my current service with BT stopped. If the engineer doesn’t install the new ONT does that mean the switch can’t happen?
foes anyone from EE monitor this and can offer assistance?

Re: Cancelled order reactivated

XRaySpeX — Thu, 22 Feb 2024 21:13:25 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Cancelled order reactivated

Neil-O — Fri, 23 Feb 2024 09:17:00 GMT

Hi @jimmyb1000 thanks for posting, I'll send you a private message so you can get in touch with your details and we'll be happy to help.

Thanks

Neil