topic Re: Unable to access "Set up WiFi Controls" on my new Smart Hub in Broadband & Landline

Unable to access "Set up WiFi Controls" on my new Smart Hub

Stuhowat — Fri, 05 Jan 2024 16:37:06 GMT

Hi i'm Unable to access "Set up WiFi Controls" on my new Smart Hub.

The App simply states "We can't load this information" "Not your fault it's ours. Try again later...."

It's been over a month now and the same error message is showing.

Has anyone else had this issue, and did you manage to resolve.

Re: Unable to access "Set up WiFi Controls" on my new Smart Hub

Robbie-Mac — Fri, 05 Jan 2024 17:13:37 GMT

Hi @Stuhowat

Welcome to the EE Community and thank you for your post!

I am sorry for the problems you're having using Wi-fi controls. We can pick up and help you from here. I have sent you a private message with instructions on how you can get in touch with us.

Thanks,

Robbie

Re: Unable to access "Set up WiFi Controls" on my new Smart Hub

JoReekie — Wed, 21 Feb 2024 20:27:49 GMT

Hi EE

I am also having the same issue, can you help me too please?

Thank you