topic Re: Hub manager password incorrect in Broadband & Landline

Hub manager password incorrect

pafa92 — Wed, 21 Feb 2024 08:18:01 GMT

I had a broadband before with the EE Smart Hub but recently I renewed my contract and was sent new gear (the 2023 one). After setting up I thought I could use the old router as an extender. As I am trying to access the old router's hub manager I'm typing the admin password and it comes up as incorrect. I am not typing the wifi password by accident and the password is not wrong. I have copied the password that is on the back of the router and I have factory reset it a couple of times to try to solve the problem. The password has never been changed. Could anyone help me figure out why this is happening?

Re: Hub manager password incorrect

XRaySpeX — Wed, 21 Feb 2024 08:55:08 GMT

@pafa92 : Have you put the old router on a diff IP than the new router? Perhaps you are ending up at the new router if you haven't.

Re: Hub manager password incorrect

pafa92 — Wed, 21 Feb 2024 09:25:44 GMT

I am not able to do that since I can't access the old router. Should I try to do it before connecting it to the new router?

Re: Hub manager password incorrect

XRaySpeX — Wed, 21 Feb 2024 16:47:51 GMT

Yes, always config an intended secondary router in isolation unconnected to BB.