topic Re: Broadband not working in Broadband & Landline

Broadband not working

joannape30 — Mon, 19 Feb 2024 19:30:37 GMT

Hey my internet was turned off yesterday(9am it was already off when I woke up) ive paid my bill straight away. I know I can wait upto 24h but Im assuming its over 24h already and I still dont have a broadband back. My bills showes its been paid and balance is cleared out as well but still no broadband...should I just wait longer cause it was over the weekend? Im not sure how does that work

Re: Broadband not working

Mystiqueen — Mon, 19 Feb 2024 19:31:55 GMT

Have you checked if there is any planned work in your area?

Re: Broadband not working

XRaySpeX — Mon, 19 Feb 2024 19:33:42 GMT

Yesterday was Sunday, so it doesn't count.

Re: Broadband not working

joannape30 — Mon, 19 Feb 2024 20:07:48 GMT

Ok thanks!

Re: Broadband not working

joannape30 — Mon, 19 Feb 2024 20:08:46 GMT

I did and nothing planned in my area unfortunately

Re: Broadband not working

Schockwave — Tue, 20 Feb 2024 11:49:34 GMT

@joannape30 , have you tried rebooting your router if it has not come back on, this can solve the issue, are any lights showing on the router, which ones?