getting emails about an order i haven't made

no55 — Mon, 19 Feb 2024 16:55:34 GMT

A couple of days ago I received an email about an order for a home phone and TV package that I haven't made.

The order was apparently made in my name, but the home address mentioned in a subsequent email is not mine (I live outside the UK), nor is the bank account number referenced in the email mine.

Also, the email address that the order confirmation was sent to has a dot where mine hasn't, but the messages are still being delivered to my inbox— this is because gmail regards all addresses with the same string of letters as the same, regardless of whether they have a dot somewhere or not (e.g. email@gmail.com and e.mail@gmail.com and e.m.a.i.l@gmail.com are all regarded as the same address)

I'm worried that if the person who made the account defaults on their payments, I'll have to deal with the fallout.

(I've been trying to reach support about this issue, but the line is always busy.)

What can I do?

Re: getting emails about an order i haven't made

XRaySpeX — Mon, 19 Feb 2024 18:36:03 GMT

@no55 wrote:

The order was apparently made in my name

How apparent? Was your name actually mentioned?

Most likely the person who ordered this misspelled their email addy which happens to be close to yours, e.g. c.mail@gmail.com instead of e.mail@gmail.com . If that's all that links to you, you can't be held responsible.

topic getting emails about an order i haven't made in Broadband & Landline

getting emails about an order i haven't made

Re: getting emails about an order i haven't made