https://community.ee.co.uk/t5/Broadband-Landline/Broadband-installation/m-p/1359694#M89620 <P>So having EE Miss three five hour windows to install my broadband ( it took an hour each time to speak to someone on the 'help' desk - a misnomer if I ever heard one.) I gave up - and instructed Sky who turned up exactly when they promised to. Within 10 days - a BT engineer turned up to supply cable to the house - ( something I assume EE should have done but didn’t) - my router turned up then an engineer to fit and get me online - all for the same price and all without me experiencing migraines through the stress and frustration that EE put me through.</P><P>It is interesting to note that EE boast low complaints- I assume that is due to the barriers they place to ensure that you give up through sheer frustration before the complaint is complete. Overall I found this 'communication company to be aloof and uncommunicative afraid to face up to their service responsibilities but overall- unable to meet even a very low bar in terms of response and service delivery. I had a close shave in avoiding contract with them and adviseeveryone to avoid their broadband like the plague&nbsp;</P> Mon, 19 Feb 2024 11:27:33 GMT RichardP6 2024-02-19T11:27:33Z https://community.ee.co.uk/t5/Broadband-Landline/Broadband-installation/m-p/1359694#M89620 <P>So having EE Miss three five hour windows to install my broadband ( it took an hour each time to speak to someone on the 'help' desk - a misnomer if I ever heard one.) I gave up - and instructed Sky who turned up exactly when they promised to. Within 10 days - a BT engineer turned up to supply cable to the house - ( something I assume EE should have done but didn’t) - my router turned up then an engineer to fit and get me online - all for the same price and all without me experiencing migraines through the stress and frustration that EE put me through.</P><P>It is interesting to note that EE boast low complaints- I assume that is due to the barriers they place to ensure that you give up through sheer frustration before the complaint is complete. Overall I found this 'communication company to be aloof and uncommunicative afraid to face up to their service responsibilities but overall- unable to meet even a very low bar in terms of response and service delivery. I had a close shave in avoiding contract with them and adviseeveryone to avoid their broadband like the plague&nbsp;</P> Mon, 19 Feb 2024 11:27:33 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-installation/m-p/1359694#M89620 RichardP6 2024-02-19T11:27:33Z