topic Re: Not recognised in Broadband & Landline

Not recognised

Bexter56 — Thu, 15 Feb 2024 14:46:51 GMT

I've been sent a link to create a new ID

And I've tried link a product

But every time it comes up unrecognised account.😒

Any ideas?

Bexter56 — Thu, 15 Feb 2024 15:38:10 GMT

I've been sent a link to set up new ID for new EE BB package but it won't recognise my account.

I can't link it, I can't access new account. I've called but it's sheer madness.

I stayed with EE so everything would be easy , but I can't manage account, see bills etc

Let me know if you have a solution

Bexter56 — Thu, 15 Feb 2024 15:40:43 GMT

I can't get an eeid for my account.

I did have a link sent to me but it didn't recognise my account number

I can't access it. Can't see my bills.

Yet emails came through my email linked to old EE broadband.

At my wits end with it

XRaySpeX — Thu, 15 Feb 2024 22:31:39 GMT

As you've seen this is a common issue but none of us users know the answer. It's a glitch in EE systems that only EE can fix.